Customer Service Representative, Medical Store
About The Position
Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to: Greet customers in a professional and enthusiastic way Answer telephone calls promptly Demonstrate in-depth knowledge of products, placement, availability, price and use Efficiently assess customer needs for product or services Educates patients/clients on medical products and services Fit and sell medical products and services to customers Process customer orders and accurately input customer orders into the computer Keep showroom stocked, clean, organized and presentable Perform other tasks as assigned or necessary Wage $20-$24/Hr DOE
Requirements
- High school graduate or equivalent
- In-depth knowledge of home medical products, placement, availability and pricing
- Ability to work with diverse clientele
- Excellent customer service skills
- Excellent verbal communication skills, especially over the telephone
- Ability to occasionally lift and/or carry objects weighing up to 100 lbs
- Ability to sit, stand and walk for extended periods of time
- Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position
- Ability to multi-task in a high stress environment
Nice To Haves
- Medical background including Respiratory Therapy and Nursing experience is a plus
Responsibilities
- Greet customers in a professional and enthusiastic way
- Answer telephone calls promptly
- Demonstrate in-depth knowledge of products, placement, availability, price and use
- Efficiently assess customer needs for product or services
- Educates patients/clients on medical products and services
- Fit and sell medical products and services to customers
- Process customer orders and accurately input customer orders into the computer
- Keep showroom stocked, clean, organized and presentable
- Perform other tasks as assigned or necessary
Benefits
- Employee Stock Ownership Plan (ESOP)
- Health, Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Employee Discount on products sold by Norco
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
