Customer Service Representative, Medical Store

Norco, Inc.•Corvallis, OR

3d•Onsite

About The Position

Norco is currently seeking an individual to fill our Customer Service Representative position. The Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to: Greet customers in a professional and enthusiastic way Answer telephone calls promptly Demonstrate in-depth knowledge of products, placement, availability, price and use Efficiently assess customer needs for product or services Educates patients/clients on medical products and services Fit and sell medical products and services to customers Process customer orders and accurately input customer orders into the computer Keep showroom stocked, clean, organized and presentable Perform other tasks as assigned or necessary

Requirements

High school graduate or equivalent
Excellent customer service skills
Excellent verbal communication skills, especially over the telephone
Ability to work with diverse clientele
Ability to occasionally lift and/or carry objects weighing up to 100 lbs.
Ability to sit, stand and walk for extended periods of time
Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position

Responsibilities

Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Demonstrate in-depth knowledge of products, placement, availability, price and use
Efficiently assess customer needs for product or services
Educates patients/clients on medical products and services
Fit and sell medical products and services to customers
Process customer orders and accurately input customer orders into the computer
Keep showroom stocked, clean, organized and presentable
Perform other tasks as assigned or necessary