Medical Spa Manager

VIVA DAY SPA LLC•Austin, TX

4d•Onsite

About The Position

Viva Day Spa is seeking a hands-on, enthusiastic Spa Manager with a passion for excellence and an entrepreneurial spirit for their vibrant day + med spa. The ideal candidate is contagiously positive, has an outgoing personality, excels with sales and high volume booking, and possesses a proven track record of managing and developing a strong, inclusive team. Viva Day Spa is an Austin-based, locally-owned company with three locations, founded in 2005. They are known for being fast-growing and hip, attributing their success to their incredible employees and a commitment to taking care of their talented people. The company has been recognized as a "Best Places to Work" by the Austin Business Journal multiple times, reflecting their dedication to providing a happy and prosperous employee experience with a fun & caring culture and competitive benefits.

Requirements

1–2 years of medical spa experience required, including familiarity with cosmetic injectables and advanced laser treatments
At least one year of experience in a spa, hotel, salon, or high-end hospitality environment in a management capacity, preferably with high-volume booking and spa software
Strong leadership skills with a proven ability to hire, train, coach, and develop a high-performing team while driving accountability
Natural ability to inspire, motivate, and foster a positive, high-energy team culture
Sales and education-driven, with a talent for cross-booking, upgrading, and growing both revenue and team performance
Exceptional, high-touch customer service skills with the ability to resolve concerns, navigate challenges, and build lasting client relationships
Professional, polished communication skills with strong interpersonal awareness
Highly organized with strong time management and attention to detail; able to think on your feet and manage competing priorities
Self-motivated and accountable, with the ability to work independently and as part of a team
Proven track record of meeting and exceeding key performance indicators
Proficient in MS Office and/or Google Drive
Reliable with consistent attendance and punctuality; available to work weekends and some holidays
Passion for excellence with a strong work ethic and team-first mindset
Brand ambassador who embodies warmth, professionalism, and a can-do attitude
Spa industry knowledge with a genuine interest in wellness
Ability to lift at least 25 pounds
Willingness to commit to a consistent schedule for at least one year

Nice To Haves

Experience with Zenoti and Slack is a plus
College degree preferred

Responsibilities

Lead, coach, and develop a high-performing team while fostering a positive, accountable culture
Deliver and uphold an exceptional, high-touch guest experience at every stage of the journey
Drive sales performance through education, coaching, and daily business oversight
Oversee daily operations including scheduling optimization, inventory, ordering, and facility maintenance
Maintain a clean, safe, and elevated spa environment aligned with brand standards
Resolve guest and employee concerns with professionalism, urgency, and care
Monitor business performance, KPIs, and revenue goals; proactively address gaps
Collaborate with leadership on reporting, forecasting, and strategic initiatives
Support events, promotions, and programs that drive guest retention and growth
Confidently educate guests on services, amenities, and home care to elevate their experience and optimize bookings
Oversee daily operations including inventory, ordering, and facility maintenance coordination