Medical Spa Coordinator (Front Desk)
About The Position
Synergy Face + Body is seeking full-time Medspa Coordinators. The ideal candidate is highly motivated with a passion for the beauty and wellness industry and ready to serve as a brand ambassador for Synergy. Our Medspa Coordinators oversee daily operations to ensure a seamless client experience from start to finish and educate clients on Synergy’s treatment options and products. Synergy Face + Body is a state-of-the-art facility specializing in advanced cosmetic and facial plastic surgery procedures, offering a wide range of services including injectables, dermal fillers, skin and laser treatments, weight loss, and more. Synergy is part of Aesthetic Partners, a network of practices across the US that focuses on sharing best practices, providing ongoing training, and leveraging resources for brand growth. Aesthetic Partners invests in the continued professional development of its employees.
Requirements
- 2 years of end customer service experience
- 1 year of medical aesthetics experience
- Must have a positive attitude
- Team player with a strong work ethic
- Physical mobility to bend, lift, and stand for prolonged periods
- Ability to work overtime, weekends, days, evenings, and/or holidays.
- Ability to meet US employment and eligibility requirements.
Responsibilities
- Consistently provides excellent customer service to all clients in-person, over the phone and through text/email inquiries
- Educates clients on Synergy’s services, products and treatment options
- Exudes positive attitude while working in a fast-paced med spa
- Oversees daily schedule to ensure seamless client experience
- Answering and screening phone calls, scheduling appointments, taking messages and ensuring prompt delivery to proper staff member
- Monitor and respond to office voicemail, email inquiries and text messages throughout the day
- Accurately checking clients in/out and scheduling all follow up visits
- Intelligent booking using Millennium software
- Preparing proper medical documents for patients through EMR
- Ability to stay calm under pressure and quickly find solutions to potential issues
- Responsible for cleanliness and appearance of spa including relaxation areas, lobby, front desk and back of house
Benefits
- Paid time off
- Paid company holidays
- Group health plan and various voluntary insurance options
- Mental Health and Wellbeing Support
- Company-paid Life Insurance
- 401 (k) plan
- Employee membership pricing on retail and services
- Employee Appreciation Week
- Working Advantage Discount Program
- Advanced training opportunities provided through AP Academy
- Tuition Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
