Medical Services Receptionist

Choices Pregnancy Resource Center•Chattanooga, TN

1d•Onsite

About The Position

The Medical Services Receptionist is the first point of contact for patients, responsible for managing incoming communications, facilitating patient check-ins and check-outs, addressing patient inquiries, and carrying out various administrative duties. This role operates under the supervision of the Patient Care Director and is a full-time, non-exempt position requiring 35 hours per week.

Requirements

Committed Christian who demonstrates a personal relationship with Jesus Christ as Lord and Savior and is accountable to a local Bible-believing church.
Agreement with Choices’ Statement of Principle, Statement of Faith, Mission Statement, and policies of the organization, and is committed to the Ministry of Choices.
Strong commitment to the sanctity of human life and biblical sexual ethics and have a sincere desire to reach and help at-risk patients considering abortion.
Maintains a high level of professionalism and respect while interacting with patients, volunteers, coworkers, and leadership by emphasizing unity and collaboration amongst all working relationships in a fast-paced ministry environment.
Proven administrative skills including proficiency in Microsoft office products, independent problem-solving, and clear written and verbal communication skills.
Demonstrates initiative, accountability, and the ability to prioritize and manage assigned tasks with minimal supervision and follow-up.

Nice To Haves

Bilingual (English/Spanish) ability a plus.

Responsibilities

Manage incoming communications via phone, email, and electronic messages regarding appointments and follow-ups.
Refer department-specific questions to appropriate managers or leads.
Welcome and greet patients and their guests.
Prepare for patient appointments.
Notify appropriate staff or volunteers of patient or male client arrival.
Check patient documents for accuracy.
Schedule patients' next appointments.
Manage appointment availability within Athena EMR, including blocking provider schedules and appointment slots for operational needs.
Proactively manage assigned projects.
Perform other duties as assigned by the Patient Care Director.
Send, receive, and maintain patient medical records, ensuring all required Releases of Information (ROI) are properly completed and on file.
Provide basic support to staff and volunteers using Athena EMR, including answering questions about scheduling, password resets, and locating documentation.
Direct more complex EMR questions or training needs to the Patient Care Director.
Order medical supplies as per Choices’ policies.
Visit the partnering pharmacy weekly to process payment for STI medications and obtain records of patients who have picked up their prescribed treatment.
Maintain the STI log by documenting test results, scheduling and tracking TOC (Test of Cure) appointments, and notifying the Health Department of positive STI results.
Participate in the organization/tidiness and cleanliness of the reception, lobby, bathrooms, lab, volunteer room, etc.
Attend staff meetings.
Attend ongoing training and conferences (may require occasional travel).
Attend Choices events and other events as needed.
Participate in representation to churches and organizations.
Take an active role in the organization’s network strategy, including hosting a table at the annual Choices Fundraising Banquet.
Commit to being an active learner, staying educated about life issues as well as professional development.