Medical Services Coordinator

LifeStance Health•Knoxville, TN

8d•$18 - $19•Onsite

About The Position

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians. At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose.

Requirements

Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs).
Comfortable handling sensitive and confidential Information (HIPAA).

Nice To Haves

Associates/bachelor’s degree preferred.
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Responsibilities

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA).
Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy.
Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquiries, etc.
Ensure accuracy of patient pharmacy information in the medical record.
Scan all hard copy correspondence into patient’s EHR record.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Assist in coordination of external referrals for patient care.
Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
Coordinate with clinicians pertaining to any additional patient questions.
Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)