Medical Services Coordinator - Behavioral Health

Hartford Healthcare • Willimantic, CT

15h • Onsite

About The Position

Rushford Center, one of Connecticut’s leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services. This role focuses on excellent internal and external customer service, providing dedicated support to medical services as a member of a team. The Medical Services Coordinator serves as a liaison between medical staff and clients to help coordinate care for clients and acts as a point of contact for pharmacies and other medical professionals. This role also manages schedules and meeting requests.

Requirements

• High school diploma
• Three years' experience providing administrative support in a medical setting

Nice To Haves

• Bachelor's degree is preferred
• Licensed Practical Nurse (LPN) is preferred

Responsibilities

• Manages all medical service schedules including psychiatric evaluations, medication follow ups, physicals, medical appointments for MD/APRN/PA, Residents and Students.
• Routinely handles unexpected changes, emergencies, and issues resulting in disruption of the current schedule and exercises independent judgment to reschedule clients to sites that are able to accommodate them.
• Performs administrative duties, including but not limited to, handling calls from internal and external customers, maintaining schedules, researching and completing medication refill requests, obtaining prior authorizations, verifying release of information forms, ordering supplies, and obtaining MD/APRN/PA signatures on forms requiring those signatures.
• Coordinates appointments and manages overflow from MATCH sites.
• Exercises independent judgment to evaluate the situation at hand and determine which site to send the on-call physician, and whether to call in per diem staff to provide additional coverage when physicians are not available at the MATCH sites.
• Responsible for identifying, troubleshooting, obtaining authorizations and resolving medication insurance issues for multiple sites.
• Independently evaluates insurance information and determines if a physician is needed to request a medication change in the event of insurance denial.
• Manages provider PTO requests and arranges coverage for different locations as needed.
• Tracks each provider’s hours to ensure they are using an appropriate amount of time.
• Notifies medical director(s) of any PTO concerns.
• Tracks and calculates provider productivity and reallocates provider resources as appropriate.
• Manages/coordinates injections for Middletown and MATCH sites. This includes coordinating appointments, coordinating/tracking deliveries and inventory.
• Organizes and coordinates all support for meetings and functions, including Medical Operations meetings and other functions upon request.
• Creates and submits travel and expense reimbursement requests monthly for medical staff.
• Reviews, updates, and maintains standard works for medical staff processes to ensure they are accurate and up to date.
• Administers injections for Middletown and MATCH sites (LPN only).

Benefits

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire, including seven paid holidays
• Additional voluntary benefits
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees