Medical Secretary HOPD

Franciscan Alliance, Inc.

1d•Onsite

About The Position

The Medical Secretary is responsible for providing support to providers, which may include provider schedules, processes requests, referrals, verifications, and more. The Medical Secretary is an acting liaison between providers, clinical staff, insurance carriers, internal and external hospital departments, and patients. This role fills an additional level of administrative support to providers, and results in downstream increase in patient satisfaction. Indiana Heart Physicians (IHP) has been delivering leading cardiovascular care since 1978, offering comprehensive services through board‑certified cardiologists across multidisciplinary clinics, including cardio‑oncology, heart failure, A‑Fib, cardio‑genetics, and structural heart. IHP provides advanced cardiac imaging and participates in research and clinical trials to bring patients the latest innovations in heart care. As part of the Franciscan Health Heart Center—ranked by HealthGrades as #1 in Indiana for cardiology (2024–2026), named one of HealthGrades’ America’s 100 Best for Cardiac Care (2026), and recognized by CareChex as #1 in the market for cardiac care (2026)—IHP delivers nationally recognized, patient‑centered cardiovascular excellence.

Requirements

High School Diploma/GED
1 year Medical Office Required
Up to 20% travel required

Responsibilities

Support providers through essential administrative duties: medication refill requests, insurance verifications, referrals, coordination of drug reps/samples, surgery clearances, recall letters, medical record requests, and schedules testing
Manage new patient referrals, including creating records in electronic medical record (EMR), scheduling appointment, and verifying insurance
Provide customer service via incoming and outgoing phone calls, email, and in-person interactions
Process surgery clearance forms