Medical Secretary (Gastroenterology)

Beth Israel Lahey Health•Cambridge, MA

14d•$20 - $27

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team.

Requirements

High school graduate.
Minimum of one year’s experience as a medical assistant in a medical practice environment desirable.
Knowledge of medical terminology, word processing equipment, and personal computers
Two years of experience in a busy medical practice setting.
Ability to perform multiple tasks simultaneously.
Working knowledge of insurance regulations and form completion.
Ability to be trained in CPT and ICD9 coding.
Excellent communication and interpersonal skills.
Ability to work independently and follow directions.
Effective telephone manner and ability to communicate with patients, physicians, and other professional staff.
Computer skills are necessary.
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Nice To Haves

Certification as a medical assistant desirable.
Graduate of accredited secretarial training school preferred.
Knowledge of pre-admission and pre-testing requirements helpful.
Knowledge of billing system helpful.
Must be certified in CPR.

Responsibilities

Greet patients in person and over the phone in a courteous and professional manner
Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems
Register new patients and update existing patient information
Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers
Process insurance information and verify eligibility
Collect co-pays and process payments
Maintain organized and confidential patient records
Prepare and manage correspondence, reports, and medical documents
Coordinate referrals to specialists and follow up on authorizations
Support medical staff with administrative tasks as needed
Maintain a clean and welcoming front desk and waiting area