Medical Secretary - Port Orange Primary Care

Halifax Health • Port Orange, FL

4d • Onsite

About The Position

This individual will perform medical secretarial duties which include typing, data entry, answering telephone, making calls, taking messages and various administrative duties, as assigned by Supervisor or Manager. The Medical Secretary will assist in the coverage of absent co-workers, assist in obtaining, copying, and/or scanning medical records as needed, and maintain knowledge of scheduling criteria for all procedures within the department. This role requires working at a fast pace while maintaining accuracy of details. The Medical Secretary schedules patient visits in a timely manner, ensuring that appointments and all information are complete and accurate, and coordinates appointments as needed with other locations. They will answer the phone and provide excellent customer service, follow through with any problems or questions in a timely manner, and accurately answer questions by maintaining a good knowledge base and utilizing other resources as needed. The Medical Secretary communicates identified problems to appropriate supervisory personnel and participates in corrective action, while ensuring and adhering to strict confidentiality when handling patient charts, records, and scheduling information. They attend all in-service programs and departmental meetings as required, and utilize the scheduling system to its fullest potential using established procedures and guidelines. The Medical Secretary maintains up-to-date knowledge and stays abreast of changes and updates as they occur, assists with data collection, and creates and updates patient accounts in the registration system to ensure accurate services and account processing. They accurately enter data into the system, utilize appropriate strategies to verify insurance coverage and obtain benefit information, and collaborate with patients, staff, clinical departments, and referring physician offices to ensure all necessary information is obtained before scheduled services. The Medical Secretary documents all information obtained during pre-registration activities, documents charts and/or system with activity comments for appropriate account follow-up, and collects self-pay balances per department guidelines, posting collections to the system. They ensure that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing, and refers patients for in-depth financial counseling when needed. The Medical Secretary maintains a safe environment of care, recognizes and addresses safety hazards, and reports any dissatisfied patients/family to management or police/security if necessary. They participate in professional development and actively participate in educational in-services and eLearning courses as offered.

Requirements

• High School Diploma or GED equivalent required
• Works at a fast pace and maintains accuracy of details.
• Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
• Utilizes the scheduling system to the fullest potential, using established procedures, and guidelines.
• Maintains up-to-date knowledge and stays abreast of changes and updates as they occur.
• Accurately enters data into the system.
• Documents all information obtained during pre-registration activities to ensure patients’ accounts are complete for forwarding to other departments.
• Documents charts and/or system with activity comments to ensure appropriate account follow-up.
• Ensures that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing.
• Maintains a safe environment of care.
• Recognizes and addresses safety hazards.

Nice To Haves

• Prior medical office/front desk experience preferred
• Excellent organizational and communication skills

Responsibilities

• Perform medical secretarial duties including typing, data entry, answering telephone, making calls, taking messages, and various administrative duties.
• Assist in the coverage of absent co-workers.
• Assist in obtaining, copying, and/or scanning medical records as needed.
• Maintain knowledge of scheduling criteria for all procedures within the department.
• Schedule patient visits in a timely manner, ensuring appointments and information are complete and accurate.
• Coordinate appointments as needed with other locations.
• Answer phone and provide excellent customer service.
• Follow through with any problems or questions in a timely manner.
• Accurately answer questions by maintaining a good knowledge base and utilizing other resources as needed.
• Communicate identified problems to appropriate supervisory personnel and participate in corrective action.
• Ensure and adhere to strict confidentiality when handling patient charts, records, and scheduling information.
• Attend all in-service programs and departmental meetings as required.
• Utilize the scheduling system to the fullest potential, using established procedures and guidelines.
• Maintain up-to-date knowledge and stay abreast of changes and updates as they occur.
• Assist with data collection.
• Create accounts for new patients and update accounts for previous patients in the registration system.
• Accurately enter data into the system.
• Utilize appropriate strategies to verify insurance coverage and obtain benefit information.
• Collaborate with patients, staff, clinical departments, and referring physician offices to ensure necessary information is obtained.
• Document all information obtained during pre-registration activities.
• Document charts and/or system with activity comments to ensure appropriate account follow-up.
• Collect self-pay balances per department guidelines and post collections to the system.
• Ensure all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing.
• Refer patients for in-depth financial counseling when needed.
• Maintain a safe environment of care.
• Recognize and address safety hazards.
• Report any dissatisfied patients/family to management or police/security if necessary.
• Participate in professional development.
• Actively participate in educational in-services and eLearning courses as offered.

Benefits

• We're glad you're here. As a cornerstone of our community, we need strong, compassionate and talented medical professionals just like you. Our team works together to ensure that families receive the highest-quality care in a pleasant setting where they feel valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED