Medical Secretary - Community Clinics

Duke Careers•Durham, NC

1d•Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Holton Wellness Clinic is a community-based site partnering with Lincoln Community Health Center to provide compassionate, high-quality care to individuals and families who may face barriers such as limited insurance coverage, financial hardship, or access challenges. The clinic offers comprehensive, affordable services to a diverse patient population, including insured, uninsured, underinsured, low-income, non-English speaking, and medically underserved individuals, while ensuring coordinated and seamless care within the community it serves.

Requirements

Work requires a general educational background normally equivalent to a high school education.
Work requires two years of related medical clerical experience sufficient to acquire skills in transcribing medical terminology, office organization and communications.
Strong administrative and organizational skills, with attention to detail.
Previous experience in an administrative or customer service role, preferably in a healthcare or clinic setting.
Excellent communication skills, both verbal and written.
Ability to work well with diverse teams and manage multiple tasks simultaneously.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with scheduling and electronic medical record management (EPIC) software is a plus.
Strong problem-solving skills and the ability to handle sensitive or confidential information with discretion.
Ability to work under pressure while maintaining a high level of accuracy.
Excellent time-management skills, able to prioritize tasks and meet deadlines effectively.
Strong interpersonal skills with the ability to provide exceptional customer service to both internal and external contacts.
Skilled in managing front desk operations such as greeting patients, checking patients in and out, maintaining a professional reception environment, and assisting with general inquiries.
Proficient in answering and triaging high‑volume patient calls, routing inquiries appropriately, documenting messages, and providing clear, courteous communication.
Familiarity with commonly used medical terminology and the ability to apply it effectively in patient interactions, documentation, and coordination with clinical teams.

Nice To Haves

Bilingual Spanish Speaking (preferred but not required)
experience with scheduling and electronic medical record management (EPIC) software is a plus.

Responsibilities

Schedule patient appointments and coordinate with providers to manage appointment flow effectively.
Communicate with patients regarding their appointments, rescheduling as needed.
Handle incoming patient calls and inquiries in a professional, courteous manner.
Answer phone calls, maintain clear communication, and direct calls to appropriate staff.
Process income verification for patients seeking discounted fee rates.
Perform general office duties such as copying, faxing, filing, and maintaining organized documentation.
Order office supplies and maintain inventory to ensure clinic operations run smoothly.
Maintain open communication with providers, nursing staff, and other clinic teams.
Serve as the main point of contact for all operational aspects of the clinic.
Create and maintain spreadsheets for tracking appointments, patient data, or operational performance metrics.
Assist providers with administrative needs, ensuring that clinic processes are optimized for efficiency.
Attend clinic meetings to represent the administrative perspective and provide insights on operational improvements.
Collaborate closely with other administrative staff and medical professionals to ensure seamless patient care and efficient operations.
Provide excellent customer service to patients and external contacts, answering questions or directing them to the appropriate person.
Work as part of the team to ensure that patient needs are met in a friendly and professional manner.
Act as the operational backbone of the clinic by ensuring daily functions run smoothly.
Troubleshoot and resolve any operational issues that may arise, ensuring minimal disruption to patient care.
Support team efforts to improve clinic processes and patient flow.