MEDICAL SECRETARY (3812)
About The Position
This position involves a combination of administrative and patient outreach tasks, focusing on managing patient care gaps and supporting clinical staff. The role requires approximately 20-25 hours per week for care gap management, including outreach, planning, and data analysis using various tools and dashboards. An additional 15-20 hours per week will be dedicated to answering phones, obtaining medical records, assisting providers with orders and authorizations, and managing electronic health records. The position may also involve front desk coverage, including scheduling, patient registration, and processing payments.
Requirements
- HS graduate with medical office experience.
- Demonstrates competence in performing essential job functions.
- Creative and effective problem-solving skills; ability to negotiate solutions and resolve conflicts.
- Demonstrated ability to work with diverse populations and staff; ability to interact with a wide range of people from policy makers to practitioners, to consumers.
- Knowledge of computer software (database, spreadsheet, word processing, email).
- Sensitivity to patient privacy and confidentiality.
Responsibilities
- Work Aledade Care Gap List: including outreach and Todo list planning.
- Print huddle sheets-Diagnosis Dismissal Pre-Visit planning based on site’s need
- Care gap reminder calls, using HEDIS dashboard, UDS data, insurance portal data, and other information available; includes reminding patients to return FIT test cards.
- Assist with HEDIS audits and insurance risk reviews
- Assist with UHC Medicaid and Optum care gap list and use of Practice Assist.
- Other insurance care gap list may include but are not limited to Aetna Medicaid and Molina.
- Assist with Care Gap List for uninsured patients including outreach.
- Work attribution list for patients assigned but not registered to CVHS
- Answer phones at or near nurses’ station and direct calls via instant messaging or telephone encounter to appropriate nurse/provider or help to resolve issue if able (training will be provided)
- Obtain patient medical records from outside providers
- Assist provider by calling outside providers and agencies when requested
- Assist with DME, Home Health orders, and/or prior authorizations for services (training will be provided)
- Scan outside medical records and/or forms into the medical record
- Enter medication refill requests in eRx- key information included in TE: Last time seen as medical patient, any upcoming appt, medical attached correctly, date of last time prescription was sent, Last time seen as medical patient, any upcoming appt, medical attached correctly, date of last time prescription was sent (training will be provided)
- Answer phones, routing calls appropriately, document messages and sending to the appropriate person/group.
- Assist with scheduling, cancelling, re-scheduling appointments.
- Assist with all duties of the patient registration process.
- Entering/updating patient demographic and insurance information.
- Scanning, saving, and printing patient’s documents.
- Assist in processing co-pays and patient account balances.
- Processing daily batch, deposit, and log form.
Benefits
- Public Service Loan Forgiveness (PSLF) Eligible Employer
- Retirement Plan with 5% Employer Contribution
- Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement
- Fully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)
- License reimbursement
- Tuition reimbursement
- 10 Employer-Paid Holidays Per Year
- Vacation time available after 90 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
