Medical Secretary- Mobile Maternal

HealthCaringKW•Kitchener, ON

11d•Hybrid

About The Position

Community Healthcaring KW (the Health Centre) provides a broad range of services aimed at improving the health of individuals and the wider community. Our services include medical and dental care, health promotion, illness prevention and outreach programming. Our expertise and resources are focused on working with those who experience health inequities and barriers to accessing health services. Collaborating as an interdisciplinary team, we provide services and supports that address the social determinants of health including factors and barriers such as poverty, inadequate housing, food insecurity, substance use, language and culture, as well as stigma and social exclusion. Community Healthcaring KW works with the most complex client population served by primary health care professionals within Waterloo Region. Our highly skilled and diverse team works from a strength-based approach with individual clients as well as the broader community. We collaborate with many partner agencies and organizations within Waterloo Region. Our team consists of Family Physicians, Nurse Practitioners, Registered Nurses, Social Workers, Dietitians, Chiropodists, Pharmacists, Psychiatrists, Health Promoters, Community Health Workers, Administrative Staff and Volunteers. The Medical Secretary is responsible for providing a wide range of secretarial, receptionist, clerical and administrative supports to the organization to ensure the smooth flow of people, information, and communications for the Mobile Maternal team. This role will work primarily with the mobile maternity clinic and occasionally coordinate support other programs.

Requirements

Secondary school diploma
Medical Secretary certificate or Medical Office Assistant certificate or diploma.
Two years office experience in a health care
Experience with electronic medical records
Experience with switchboard/multi-line telephone
Experience working with vulnerable populations.
Proficiency in the use of Microsoft Office Suite.
Demonstrated ability to communicate effectively in English, both written and
Demonstrated ability to work
Experience working effectively with culturally and economically diverse
Ability to obtain a Police Vulnerable Sector Check satisfactory to the Health Centre.
2-Factor Authentication for Outlook is App based (Microsoft Authenticator Application) and used to ensure the security of our online accounts. 2-FA requires the use of a personal mobile device with a recent operating system.

Nice To Haves

Additional language proficiency is considered an asset.
Proficiency in medical transcription or willingness to

Responsibilities

Perform administrative support duties according to established
Schedule appointments for mobile maternity clinic clients with Health Centre staff, medical and other specialists, as well as diagnostic testing. Notify and provide instructions to
Proficiently use electronic records to check clients in, to record and communicate client service information and to schedule appointments.
Prepare referral and consultation letters, and other correspondence as
Actively listen and respond to client inquiries to provide information regarding Health Centre programs and other community services or otherwise assist clients to obtain information or respond to their expressed need.
Maintain up-to-date resource and referral directory.
Prepare third party billing and follow-up on accounts receivable as
Collaborate with members of the mobile maternity clinic to enhance efficient and effective administrative support of the maternal health program.
Collaborate with other team members to de-escalate situations or support clients who may attempt to access care while in crisis especially in the moments until added support is available.
Participate in team and staff meetings, chart reviews, case conferences, and other meetings and committee work as appropriate to support both service delivery and organizational
Work during both regular and extended hours (evenings/weekends) and in locations within the region to be determined by the Health Centre. A minimum of one evening per week will be required.
Collect, analyze and report on data and relevant information and participate in research as determined by the Health Centre.
Contribute to the Centre’s practices of hiring, orientating and training of
Work from a Social Determinants of Health perspective to improve health outcomes for individual clients and/or for the development of community health and well-being, and to reduce health
Provide community resource information as needed.
Use interpretation services to communicate with clients who have a language barrier.
Work individually and collaboratively in the development and implementation of quality improvement initiatives and
Work in a manner that preserves privacy and
Work in a manner that ensures client safety and minimizes risk to clients, volunteers and the Centre.
Work in a manner consistent with Health Centre Vision, Mission and Values.
Work in a manner consistent with the Health Centre’s policy and commitment to Diversity, Equity and Inclusion in all processes and practices.
Work in a manner that demonstrates self-reflection and personal accountability for work performance.
Adhere to all Health Centre policies.
Adhere to appropriate infection control practices including immunizations.
Perform any other duties as assigned by your supervisor.