Physical Therapy Medical Secretary- Glen Carbon
About The Position
Gateway Regional Medical Center is looking for a friendly, organized, and patient-focused Medical Secretary to join our Glen Carbon Physical/Occupational Therapy team. The Medical Secretary plays an important role in creating a positive experience for our patients from the moment they walk through the door. This position serves as a welcoming first point of contact while providing essential administrative and scheduling support to the therapy team. If you enjoy working with people, staying organized in a busy healthcare environment, and being part of a team that makes a difference in the patient experience, we would love to have you join us!
Requirements
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management skills.
- Ability to maintain accuracy while managing multiple tasks.
- Professional and welcoming demeanor.
- Ability to work effectively with patients, physicians, therapists, and other healthcare professionals.
- Basic computer skills and the ability to learn healthcare-related systems.
- Commitment to maintaining patient confidentiality and following applicable healthcare policies and procedures.
Nice To Haves
- Previous medical office, healthcare, scheduling, or customer service experience preferred.
Responsibilities
- Welcome patients and provide a friendly, professional first impression.
- Answer incoming telephone calls and direct calls appropriately.
- Register and check in patients for scheduled appointments.
- Schedule and coordinate patient appointments.
- Communicate with patients regarding appointments and scheduling needs.
- Communicate with physicians and healthcare providers to obtain required orders.
- Assist with obtaining and coordinating necessary authorizations.
- Reconcile charges and ensure information is entered accurately.
- Enter and maintain quality improvement (QI) data.
- Maintain accurate patient and departmental records.
- Work closely with Physical and Occupational Therapy staff to support efficient daily operations.
- Provide excellent customer service to patients, families, physicians, and coworkers.
- Perform other clerical and administrative duties as assigned.
Benefits
- Medical, dental, and vision insurance options
- 401(k) retirement plan with employer match
- Paid vacation time
- Paid sick/mental health time
- Illinois Paid Leave
- Floating holiday
- Comprehensive employee benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
