Medical Secretary (Manhattan) Radiology

NYU Langone Health • New York, NY

4d • Onsite

About The Position

NYU Langone Health is seeking a Medical Secretary to provide basic support services for Medical Office intake operations. This role involves assisting with post-visit inter-departmental scheduling for patient visits, treatments, and procedures, obtaining pre-authorizations/certifications, and potentially assisting less senior staff and covering the front-desk.

Requirements

• High School diploma.
• One year of relevant medical clerical experience.
• Prior physician practice experience.
• Knowledge of medical terminology.
• Light, accurate keyboarding skills required.
• Excellent organizational skills.
• Excellent interpersonal communications skills required.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Background in computer literacy preferred.
• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.

Responsibilities

• Maintains and receives files for area in an organized and up-to-date manner.
• Sorts and distributes documents and forms for area section.
• Logs in materials with respect to time and data when applicable.
• Processes incoming and outgoing documents, securing appropriate signatures and forwarding to the correct destination.
• Faxes documents in accordance with departmental procedures.
• Provides reception assistance, including greeting patients and answering calls.
• Screens telephone callers in a pleasant and professional manner, handling calls, taking messages, or directing callers to the appropriate person or area.
• Schedules routine appointments and follow-ups for visits and procedures that do not require or have already been pre-authorized.
• Prepares the daily schedule.
• Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary.
• Maintains supplies and cleanliness of space, restocking supplies as needed and notifying supervisor of any shortage.
• May assist, provide guidance and/or train less senior staff with completing intake related duties.
• Prepares simple, routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed.
• Reviews work for accuracy and completeness.
• May maintain a routine calendar and assist in basic preparation for conferences.
• Maintains workload statistics and other data for departmental records.
• Records statistics in established time intervals designated by supervisor.
• Takes patient phone calls and schedules over the phone.
• Collects patient demographic related data, electronically verifies insurance eligibility, coordinates pre-authorizations as appropriate, takes medical history, and assigns appointments to physicians based on procedure and insurance coverage.
• Refers Surgical and Infusion scheduling to Senior Medical Secretary.
• Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans and procedures in accordance with insurance coverage, in compliance with physician directives.
• Collaborates with other areas of the Medical Center as well as Insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures, and ensures patient is eligible at the time of their appointment.
• Responsible for Pre-Authorizations and Certifications with the exception of surgical procedures.
• Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process.
• Responsible for patient check-in and check-out.
• Gathers all patient demographic related data and materials from patients and/or their representatives.
• Obtains insurance information, verifies insurance eligibility electronically, and collects patient-related documents including HIPAA, MSPQ, ABN, etc.
• Follows up with patients and/or their representatives, physician offices, etc to gather missing data and materials.
• Scans all necessary documents into the intake system.
• Monitors intake work queue for timely intake completion.
• Refers patients with questions regarding insurance coverage or financial matters to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc. neatly, accurately and according to instructions.
• Writes materials clearly and legibly.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on matters to which they are privileged.
• Performs other related duties as needed by providers and supervisors.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED