Medical Secretary - Northbridge Rehab Site - 40 hours
UMass Memorial Health•Northbridge, MA
•Onsite
About The Position
This position performs secretarial and administrative support services for assigned medical office, clinic, or patient exam/testing area. Requires a basic knowledge of medical office procedures and a full range of medical secretarial skills. Interfaces with medical and administrative staff, patients, and visitors.
Requirements
- High School diploma or equivalent
- Specialized medical secretarial/medical office training
- Proficient in MS Office applications
- Knowledge of medical office practices and medical terminology
- Good customer service and communication skills
- Ability to use a computer-based patient scheduling/record/billing system
- Strong attention to detail
- Ability to read, write, and speak clearly in English
Nice To Haves
- Minimum one (1) year of medical secretarial/administrative support experience
- Knowledge of EPIC
- Ability to work with minimal supervision in fast paced setting, collaborating with peers to produce optimum results.
Responsibilities
- Greets patients and/or visitors. Answers phone calls promptly and provides information or refers matters to appropriate resource.
- Registers patients for each patient visit, utilizing computer-based patient registration/scheduling system. Obtains all necessary paperwork from each patient during the registration process. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
- Obtains and verifies demographic and insurance information for all patients is up-to-date and enters information into a computer-based system.
- Schedules new and recurring visits with patients. Records daily schedule of visits and charge code information into the patient scheduling/billing system. Contacts patients to fill vacancies in clinical team’s schedules. Makes appointment reminder phone calls in advance of appointments and follows up with no-show, cancelled, or bumped patients.
- Sets up medical records for new patients/treatments and ensures information is complete prior to initial patient visit. Maintains orderly medical records and closes out medical record at the end of treatment. Coordinates retrieval of medical records.
- This role will be responsible for obtaining insurance authorizations.
Benefits
- Signing bonus available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
