Medical Secretary - Manhattan, Langone Orthopedic Center (Sports)

NYU Langone Health • New York, NY

4d • Onsite

About The Position

This role is responsible for providing basic support services for Medical Office intake operations. The successful candidate will assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center. They will also obtain pre-authorizations/certifications for treatments and diagnostic procedures as appropriate. This position may provide assistance to less senior staff and cover the front-desk as needed.

Requirements

• High School diploma
• One year of relevant medical clerical experience
• Prior physician practice experience
• Knowledge of medical terminology
• Light, accurate keyboarding skills
• Excellent organizational skills
• Excellent interpersonal skills
• Excellent communications skills
• Ability to effectively communicate with all levels of the organization

Nice To Haves

• Background in computer literacy
• Knowledge of computer-based scheduling and appointment programs
• Excellent telephone skills

Responsibilities

• Maintains and receives files for area in an organized and up-to-date manner to facilitate retrieval, completing filing in accordance with departmental procedures.
• Sorts and distributes documents and forms for the area section, distributing materials according to content and departmental procedures.
• Logs in materials with respect to time and date when applicable, and processes incoming and outgoing documents.
• Completes forms neatly, secures appropriate signatures, and forwards documents/forms to the correct destination based on pertinent Medical Center procedures, maintaining a copy for files.
• Faxes documents in accordance with departmental procedures.
• Provides reception assistance, including greeting patients, answering calls, and directing requests for assistance to the proper individual.
• Screens telephone callers in a pleasant and professional manner, handles calls, takes messages, or directs callers to the appropriate person or area.
• Schedules routine appointments and follow-ups for visits and procedures that do not require or have already been pre-authorized.
• Prepares the daily schedule.
• Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary.
• Maintains supplies and cleanliness of space, restocking supplies as needed and notifying the supervisor of any shortage.
• May assist, provide guidance, and/or train less senior staff with completing intake related duties.
• Prepares simple, routine memoranda, letters, labels, routine manuscripts, correspondence, and other documents as needed, reviewing work for accuracy and completeness.
• May maintain a routine calendar and assist in basic preparation for conferences and related duties.
• Maintains workload statistics and other data for departmental records, recording statistics in established time intervals designated by the supervisor.
• Primarily responsible for taking patient phone calls and scheduling over the phone.
• Collects patient demographic related data, electronically verifies insurance eligibility, coordinates pre-authorizations as appropriate, takes medical history, and assigns appointments to physicians based on procedure and insurance coverage.
• Refers Surgical and Infusion scheduling to the Senior Medical Secretary.
• Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans, and procedures in accordance with insurance coverage, in compliance with physician directives.
• Collaborates with other areas of the Medical Center as well as Insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures, and ensures patient is eligible at the time of their appointment.
• Responsible for Pre-Authorizations and Certifications with the exception of surgical procedures.
• Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information.
• Performs other related duties as needed by providers and supervisors.
• Responsible for patient check-in and check-out.
• Gathers all patient demographic related data and materials from patients and/or their representatives.
• Obtains insurance information, verifies insurance eligibility electronically, and collects and asks patients to sign patient-related documents including HIPAA, MSPQ, ABN, etc.
• Follows up with patients and/or their representatives, physician offices, etc. to gather missing data and materials to complete the intake process, or refers to more senior level staff.
• Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors intake work queue for timely intake completion.
• Refers patients with questions regarding insurance coverage or in need of counsel on financial matters to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc., neatly, accurately, and according to instructions.
• Writes materials clearly and legibly.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on matters to which they are privileged.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED