Medical Secretary II, Family Medicine

University of Maryland Medical System•Towson, MD

4d•Onsite

About The Position

The Medical Secretary II performs all secretariat functions to include but not limited to answering phones, taking messages, scheduling appointments, maintaining files, editing and proofreading materials, and distributing correspondence. The Medical Secretary II is responsible for monitoring patient check-in and check-out and performing other duties as assigned.

Requirements

High School Diploma or GED (Required)
1 year Related experience (Required)
Strong Verbal Communications Skills
Strong Written Communications Skills
General Clerical Skills
Basic Computer Skills
Multi Line Telephone Operational Skills
Excellent Organizational Skills
Strong Customer Services Skills
Adequate hearing to perform job duties in person and over the telephone. Hears alarms/telephone/tape recorder/normal speaking voice.
Must be able to accurately document pertinent information either by writing or typing.
Must be able to communicate clearly in person and over the telephone.
Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.

Nice To Haves

2 year / Associate's Degree (Preferred)

Responsibilities

Performs all secretariat functions including answering phones, taking messages, scheduling appointments, maintaining files, editing and proofreading materials, and distributing correspondence.
Monitors patient check-in and check-out.
Performs other duties as assigned.
Protects the privacy and confidentiality of patients and employees.
Addresses patients, families, visitors, co-workers, and physicians with courtesy and respect.
Respects patients' rights by addressing patients by name and maintaining confidentiality.
Collaborates with the patient, significant others, and ancillary departments to become a multidisciplinary health care team whose goal is to provide care that is continuous and well-coordinated.
Accurately maintains charts, files, and identification numbers.
Obtains, verifies, and documents required patient information.
Responsible for patient check-in and discharge, scheduling.
Facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis.
Responsible for entering information accurately in both the Medical Records and Patient Billing systems.
Ensures completion and accuracy of all registration forms and documents and schedules follow-up visits into proper systems.
Prints daily clinic schedules, prepares new patient information packets, answers telephone and triages calls/questions as appropriate.
Collects physician practice authorizations, enters appropriate information in both registration/billing systems.
Instructs patients to obtain referrals as needed.
Assists with follow-up directly with referring physician office as needed.
Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles as well as policies related to physician billing and different specialty services within UMSJMG.