Medical Secretary II, Ortho Surg

University of Maryland Medical System•Towson, MD

3d•Onsite

About The Position

The Medical Secretary II performs all secretarial functions to include but not limited to answering phones, taking messages, scheduling appointments, editing and proofreading materials, and distributing correspondence. The Medical Secretary II is responsible for monitoring patients’ check-in and checkout and performing other duties as assigned. This role also involves protecting the privacy and confidentiality of patients and employees, addressing all individuals with courtesy and respect, and collaborating with patients, families, and ancillary departments to provide continuous and well-coordinated care. The position requires accurate maintenance of charts, files, and identification numbers, as well as obtaining, verifying, and documenting required patient information. Additionally, the Medical Secretary II facilitates an efficient and professional registration process by obtaining demographic and financial information, accurately entering data into the EPIC system for Medical Records and Billing, and ensuring the completion and accuracy of all registration forms. Responsibilities include scheduling follow-up visits, printing daily clinic schedules, preparing new patient information packets, answering telephones and triaging calls, collecting physician practice authorizations, and explaining general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles.

Requirements

High School Diploma or GED
1-year Related experience
Strong Verbal Communications Skills
Strong Written Communications Skills
General Clerical Skills
Basic Computer Skills
Multi Line Telephone Operational Skills
Excellent Organizational Skills
Strong Customer Services Skills

Nice To Haves

2 years / associate’s degree
At least 1 year experience with prior authorizations and insurance verifications

Responsibilities

Performs all secretarial functions including answering phones, taking messages, scheduling appointments, editing and proofreading materials, and distributing correspondence.
Monitors patients’ check-in and checkout.
Protects privacy and confidentiality of patients and employees.
Addresses patients, families, visitors, co-workers, and physicians with courtesy and respect.
Collaborates with the patient, significant others, and ancillary departments to provide continuous and well-coordinated care.
Accurately maintains charts, files, and identification numbers.
Obtains, verifies, and documents required patient information.
Facilitates an efficient and professional registration process through the attainment of demographic and financial information.
Enters information accurately in the EPIC system for both Medical Records and Billing purposes.
Ensures completion and accuracy of all registration forms and documents.
Schedules follow-up visits into proper systems.
Prints daily clinic schedules.
Prepares new patient information packets.
Answers telephone and triages calls/questions as appropriate.
Collects physician practice authorizations.
Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles.