Medical Secretary II, Neurology

University of Maryland Medical System•Towson, MD

2d•Onsite

About The Position

The Medical Secretary II performs all secretarial functions to include but not limited to answering phones, taking messages, scheduling appointments, maintaining files, edit and proofread materials, distributing correspondence. The Medical Secretary II is responsible for monitoring patient check in and check out and performing other duties as assigned. OFFICE REGISTRATION: Facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis. Responsible for entering information accurately in both the Medical Records and Patient Billing systems. Ensures completion and accuracy of all registration forms and documents and schedules follow-up visits into proper systems. Prints daily clinic schedules, prepares new patient information packets, answers telephone and triages calls/questions as appropriate. Collects physician practice authorizations, enter appropriate information in both registration/billing systems. Instructs patients to obtain referrals as needed. Assists with follow up directly with referring physician office as needed. Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles as well as policies related to physician billing and different specialty services within UMSJMG. COMMUNICATIONS AND COLLABORATION: Protects the privacy and confidentiality of patients and employees. Addresses patients, families, visitors, co-workers and physicians with courtesy and respect. Respects patients' rights by addressing patient by name and maintaining confidentiality. Collaborates with the patient, significant others, and ancillary departments to become a multidisciplinary health care team whose goal is to provide care that is continuous and well-coordinated. Accurately maintains charts, files, and identification numbers. Obtains, verifies and documents required patient information. PATIENT SUPPORT: Responsible for patient check-in and discharge, scheduling.

Requirements

High School Diploma or GED
1 year Related experience
Strong Verbal Communications Skills
Strong Written Communications Skills
General Clerical Skills
Basic Computer Skills
Multi Line Telephone Operational Skills
Excellent Organizational Skills
Strong Customer Services Skills

Nice To Haves

2 year / Associate's Degree

Responsibilities

Performs all secretarial functions including answering phones, taking messages, scheduling appointments, maintaining files, editing and proofreading materials, and distributing correspondence.
Monitors patient check-in and check-out.
Facilitates an efficient and professional registration process by obtaining demographic and financial information.
Enters information accurately in Medical Records and Patient Billing systems.
Ensures completion and accuracy of all registration forms and documents.
Schedules follow-up visits into proper systems.
Prints daily clinic schedules.
Prepares new patient information packets.
Answers telephone and triages calls/questions.
Collects physician practice authorizations and enters appropriate information into registration/billing systems.
Instructs patients to obtain referrals as needed.
Assists with follow-up directly with referring physician offices.
Explains general policies related to registration, co-payments, referrals, pre-authorizations, deductibles, physician billing, and different specialty services.
Protects the privacy and confidentiality of patients and employees.
Addresses patients, families, visitors, co-workers, and physicians with courtesy and respect.
Maintains confidentiality and addresses patients by name.
Collaborates with patients, significant others, and ancillary departments to provide continuous and well-coordinated care.
Maintains charts, files, and identification numbers.
Obtains, verifies, and documents required patient information.
Responsible for patient check-in and discharge.
Responsible for scheduling.