Medical Secretary / Assistant

Trinity Health•Hartford, CT

6d•Hybrid

About The Position

Saint Francis Hospital and Medical Center, a member of Trinity Health Of New England, is looking for a Medical Assistant-Secretary to join our Outpatient Heart Failure team. The Medical Assistant / Secretary functions in a supportive role of the healthcare team and is responsible for providing exceptional customer service and care to all patients and clients in the Hoffman Heart and Vascular Institute. This role is responsible for the coordination of administrative tasks and clinical support for the Physicians and Practitioners. The Medical Secretary has administrative responsibilities for approximately 30% of the time and Clinical responsibilities account for approximately 70% of the time.

Requirements

Associate degree
CPR certified
Good interpersonal skills, knowledge of outpatient routines/procedures, good judgment appropriate to assigned responsibilities

Nice To Haves

Medical Assistant Certificate preferred
Minimum of one-year experience in hospital, medical environment, or health related field preferred

Responsibilities

Performs patient greeting and check in
Manages all incoming calls and provides exceptional customer service in person and over the phone with patient, staff and family members and triaging phone calls as appropriate
Schedules appointments and procedures for exams and regularly communicating with office staff
Prepares and maintains patient charts and obtains pre-certifications and authorizations for patients’ exams
Coordinates daily patient flow. Rooms patient (including documenting chief complaint, allergy, vitals, medication)
Explains test procedures to patients and interprets purpose as directed by physician
Maintains proficiency with office computer systems. Performs clerical duties in a fast-paced environment
Supports clinical staff with clerical tasks with positive energy