Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)

CSL Plasma•Las Cruces, NM

5d•Onsite

About The Position

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. The role involves assisting qualified donors in completing the screening process, which includes assessing health history, answering medical questions, referring donors to medical staff, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. The Medical Screener performs finger sticks to obtain samples for hematocrit and total protein levels. Upon completion of training, they may educate new donors on therapeutic products, the screening process, health screening tests, appointment system, donation fees, center policies, and nutrition. They ensure donor questions are answered accurately and professionally. The role may also involve registering donors, answering telephones, and alerting supervisors to donor flow issues. Accurate recording of donor data in the electronic donor information management system is crucial. The position requires adherence to all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, maintaining a clean work environment, and promoting safety. Confidentiality of all personnel, donor, and center information must be maintained. Cross-training in other areas may be required to meet business needs. Bilingual skills (English/Spanish) may be required.

Requirements

High school diploma or equivalent required.
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
Will perform basic math calculations.
Must be able to see and speak with customers and observe equipment operation.
Understand, remember and apply oral and/or written instructions.
Understand and follow basic instructions and guidelines.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Nice To Haves

Experience in a medical or health provider environment.

Responsibilities

Greeting donors at the plasma collection center.
Conducting registration procedures to verify donor suitability.
Assisting qualified donors in completing the screening process.
Assessing self-administered health history.
Answering basic medical questions associated with the donation process.
Referring donors to medical staff when appropriate.
Performing health screening procedures such as blood pressure, pulse, weight, and temperature.
Performing finger sticks to obtain samples for hematocrit and total protein levels.
Educating new donors on the use of therapeutic products made from donated plasma (upon training completion).
Explaining the screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition, and other pertinent information to donors.
Ensuring all donor questions are answered timely, accurately, and professionally.
Registering applicant and transfer donors (based on training and operational needs).
Answering the telephone and callers' questions or transferring calls to the appropriate staff member.
Maintaining alertness to any donor reactions during or after the pheresis process and notifying appropriate staff.
Alerting Group Leader or Supervisor of donor flow issues.
Ensuring the accurate recording of donor data in the electronic donor information management system.
Understanding policies and procedures associated with hyper immune programs (if applicable).
Maintaining a clean and efficient work environment.
Ensuring sufficient operating supplies and forms are available.
Following all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promoting safety in all actions.
Maintaining confidentiality of all personnel, donor, and center information.
Performing other job-related duties as assigned.