Medical Screener - Reception Technician (Customer Service)

CSL•Colorado Springs, CO

4d•$17 - $20•Onsite

About The Position

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Assists qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs). This includes assessing health history, answering medical questions, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. May also perform finger sticks to obtain samples for hematocrit and total protein levels. Upon training, may educate new donors on therapeutic products made from donated plasma, explaining the screening process, health tests, appointment system, donation fees, center policies, and nutrition. Ensures all donor questions are answered accurately and professionally. May be involved in registering applicant and transfer donors, answering telephones, and alerting staff to donor flow issues or reactions. Maintains accurate donor data in the electronic system, follows HSE and OSHA policies, and maintains confidentiality. May be cross-trained in other areas and may require bilingual skills. Performs other job-related duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
Must be able to perform basic math calculations.

Nice To Haves

Bilingual skills may be required.

Responsibilities

Greeting donors and conducting registration procedures to verify suitability for plasma pheresis.
Assisting qualified donors with the screening process, including health history assessment and basic medical questions.
Performing health screening procedures such as blood pressure, pulse, weight, and temperature checks.
Performing finger sticks to obtain samples for hematocrit and total protein levels.
Educating new donors on therapeutic products, screening process, health tests, and center policies (upon training).
Registering applicant and transfer donors.
Answering telephone calls and directing inquiries.
Monitoring donors for reactions and notifying appropriate staff.
Alerting Group Leader or Supervisor of donor flow issues.
Accurately recording donor data in the electronic donor information management system.
Maintaining a clean and efficient work environment with adequate supplies.
Following all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Maintaining confidentiality of all personnel, donor, and center information.
Performing other job-related duties as assigned.