Medical Screener - Reception Technician (Customer Service)

CSL Plasma•McKeesport, PA

6d•Onsite

About The Position

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.

Requirements

High school diploma or equivalent required
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations

Nice To Haves

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Responsibilities

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
Assists qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs).
Performs health screening procedures such as blood pressure, pulse, weight, temperature.
Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
Educates new donors on the use of therapeutic products made from donated plasma, including explaining the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition.
Ensures that all donor questions are answered timely, accurately, and professionally.
Registers applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
Answers the telephone and answers callers' questions or transfers calls to appropriate staff members.
Maintains alertness and awareness to any reaction by a donor during or after the pheresis process and notifies appropriate staff.
Alerts Group Leader or Supervisor of donor flow issues.
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
Understands the policies and procedures associated with hyper immune programs at the center if applicable.
Maintains a clean, efficient work environment and ensures sufficient operating supplies and forms are available as needed.
Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promotes safety in all actions.
Maintains confidentiality of all personnel, donor, and center information.
May be cross-trained in other areas to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Perform other job-related duties as assigned.