Medical Screener - Reception Technician (Customer Service)

CSL Plasma•Norman, OK

7d•Onsite

About The Position

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. The role involves assisting qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs). This includes assessing self-administered health history, answering basic medical questions, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. The position also involves performing finger sticks to obtain samples for hematocrit and total protein levels. Upon completion of training, may educate new donors on therapeutic products, the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition. Ensures all donor questions are answered accurately and professionally. May be involved in registering applicant and transfer donors, answering the telephone, and transferring calls. Maintains alertness to donor reactions and notifies appropriate staff. Alerts Group Leader or Supervisor of donor flow issues. Ensures accurate recording of donor data in the electronic donor information management system. Understands policies and procedures associated with hyper immune programs. Maintains a clean and efficient work environment, ensuring sufficient supplies and forms. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, promoting safety in all actions. Maintains confidentiality of all personnel, donor, and center information. May be cross-trained in other areas. Bilingual skills may be required. Performs other job-related duties as assigned.

Requirements

Ability to greet donors and conduct registration procedures.
Ability to assess self-administered health history.
Ability to answer basic medical questions.
Ability to refer donors to medical staff when appropriate.
Ability to perform health screening procedures (blood pressure, pulse, weight, temperature).
Ability to perform finger sticks.
Ability to educate new donors on products, processes, and policies.
Ability to answer donor questions accurately and professionally.
Ability to register applicant and transfer donors.
Ability to answer telephone and transfer calls.
Ability to maintain alertness to donor reactions and notify staff.
Ability to alert supervisors of donor flow issues.
Ability to accurately record donor data in the electronic donor information management system.
Understanding of hyper immune programs (if applicable).
Ability to maintain a clean and efficient work environment.
Ability to ensure sufficient operating supplies and forms are available.
Knowledge of and adherence to Health Safety & Environmental (HSE) and OSHA policies and procedures.
Ability to promote safety in all actions.
Ability to maintain confidentiality of information.
Bilingual skills may be required.

Nice To Haves

Completion of appropriate training for specific duties (e.g., educating new donors, registering donors, telephone duties).

Responsibilities

Greeting donors at the plasma collection center.
Conducting registration procedures to verify donor suitability.
Assisting qualified donors in completing the screening process in compliance with SOPs.
Assessing self-administered health history.
Answering basic medical questions associated with the donation process.
Referring donors to medical staff when appropriate.
Performing health screening procedures such as blood pressure, pulse, weight, and temperature.
Performing finger sticks to obtain samples for hematocrit and total protein levels.
Educating new donors on the use of therapeutic products made from donated plasma (upon completion of training).
Explaining the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition to new donors.
Ensuring all donor questions are answered timely, accurately, and professionally.
Registering applicant and transfer donors (based on training and operational needs).
Answering the telephone and caller questions, or transferring calls to appropriate staff.
Maintaining alertness to any donor reaction during or after the pheresis process and notifying appropriate staff.
Alerting Group Leader or Supervisor of donor flow issues.
Ensuring accurate recording of donor data in the electronic donor information management system.
Understanding policies and procedures associated with hyper immune programs.
Maintaining a clean and efficient work environment.
Ensuring sufficient operating supplies and forms are available.
Following all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promoting safety in all actions.
Maintaining confidentiality of all personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Performing other job-related duties as assigned.