Medical Screener - Reception Technician (Customer Service)

CSL•Norman, OK

3d•Onsite

About The Position

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Assists qualified donors in completing the screening process, which includes assessing health history, answering medical questions, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. Performs finger sticks to obtain samples for hematocrit and total protein levels. May educate new donors on therapeutic products, explain the screening process, health tests, appointment system, donation fees, center policies, and nutrition. May be involved in registering applicant and transfer donors. May answer the telephone and transfer calls. Maintains alertness to donor reactions and notifies appropriate staff. Alerts Group Leader or Supervisor of donor flow issues. Ensures accurate recording of donor data in the electronic donor information management system. Understands policies and procedures associated with hyper immune programs. Maintains a clean work environment and ensures sufficient supplies. Follows Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. Maintains confidentiality of all personnel, donor, and center information. May be cross-trained in other areas. Bilingual skills may be required. Performs other job-related duties as assigned.

Requirements

Ability to greet donors at the plasma collection center.
Ability to conduct registration procedures to verify donor suitability.
Ability to assist qualified donors in completing the screening process.
Ability to assess self-administered health history.
Ability to answer basic medical questions associated with the donation process.
Ability to refer donors to medical staff when appropriate.
Ability to perform health screening procedures such as blood pressure, pulse, weight, and temperature.
Ability to perform finger sticks to obtain samples for hematocrit and total protein levels.
Ability to educate new donors on the use of therapeutic products made from donated plasma (upon completion of training).
Ability to explain the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition to new donors.
Ability to ensure all donor questions are answered timely, accurately, and professionally.
Ability to register applicant and transfer donors (based on training and operational needs).
Ability to answer the telephone and caller questions or transfer calls.
Ability to maintain alertness to any donor reaction during or after the pheresis process and notify appropriate staff.
Ability to alert Group Leader or Supervisor of donor flow issues.
Ability to ensure accurate recording of donor data in the electronic donor information management system.
Ability to understand policies and procedures associated with hyper immune programs.
Ability to maintain a clean and efficient work environment.
Ability to ensure sufficient operating supplies and forms are available.
Ability to follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Ability to promote safety in all actions.
Ability to maintain confidentiality of all personnel, donor, and center information.
May be cross-trained in other areas to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Perform other job-related duties as assigned.

Nice To Haves

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Responsibilities

Greeting donors at the plasma collection center.
Conducting registration procedures to verify donor suitability.
Assisting qualified donors in completing the screening process.
Assessing self-administered health history.
Answering basic medical questions associated with the donation process.
Referring donors to medical staff when appropriate.
Performing health screening procedures such as blood pressure, pulse, weight, and temperature.
Performing finger sticks to obtain samples for hematocrit and total protein levels.
Educating new donors on the use of therapeutic products made from donated plasma (upon completion of training).
Explaining the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition to new donors.
Ensuring all donor questions are answered timely, accurately, and professionally.
Registering applicant and transfer donors (based on training and operational needs).
Answering the telephone and caller questions or transferring calls.
Maintaining alertness to any donor reaction during or after the pheresis process and notifying appropriate staff.
Alerting Group Leader or Supervisor of donor flow issues.
Ensuring the accurate recording of donor data in the electronic donor information management system.
Understanding policies and procedures associated with hyper immune programs.
Maintaining a clean and efficient work environment.
Ensuring sufficient operating supplies and forms are available.
Following all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promoting safety in all actions.
Maintaining confidentiality of all personnel, donor, and center information.
Performing other job-related duties as assigned.