Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)

CSL•Las Cruces, NM

3d•Onsite

About The Position

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Assists qualified donors in completing the screening process, which includes assessing health history, answering medical questions, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. May educate new donors on the use of therapeutic products, explain the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition. Ensures all donor questions are answered accurately and professionally. May be involved in registering applicant and transfer donors. May answer the telephone and assist callers. Maintains alertness to donor reactions and notifies appropriate staff. Alerts management of donor flow issues. Ensures accurate recording of donor data in the electronic donor information management system. Understands policies and procedures associated with hyper immune programs. Maintains a clean work environment and ensures sufficient supplies. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. Maintains confidentiality of all personnel, donor, and center information. May be cross-trained in other areas. Bilingual skills may be required. Performs other job-related duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
Will perform basic math calculations.
Understand, remember and apply oral and/or written instructions.
Understand and follow basic instructions and guidelines.
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time.
Reach, bend, kneel and have high level of manual dexterity.
Occasionally be required to lift and carry up to 25 pounds.
Fast-paced environment with frequent interruptions.
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Required to work overtime and extended hours to support center operational needs.

Nice To Haves

Bilingual skills (English/Spanish) may be required.

Responsibilities

Greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability.
Assisting qualified donors in completing the screening process, including assessing health history and answering medical questions.
Referring donors to medical staff when appropriate.
Performing health screening procedures such as blood pressure, pulse, weight, and temperature.
Performing finger sticks to obtain samples for hematocrit and total protein levels.
Educating new donors on therapeutic products, screening process, health tests, appointment system, donation fees, center policies, and nutrition (upon completion of training).
Answering donor questions accurately, timely, and professionally.
Registering applicant and transfer donors (upon completion of training and based on operational needs).
Answering the telephone and assisting callers or transferring calls.
Maintaining alertness to donor reactions and notifying appropriate staff.
Alerting management of donor flow issues.
Ensuring accurate recording of donor data in the electronic donor information management system.
Understanding policies and procedures associated with hyper immune programs.
Maintaining a clean and efficient work environment and ensuring sufficient supplies.
Following all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promoting safety in all actions.
Maintaining confidentiality of all personnel, donor, and center information.
Performing other job-related duties as assigned.