Medical Screener- Reception Tech

CSL Plasma•Syracuse, NY

4d•Onsite

About The Position

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. May answer the telephone and answer callers question or transfer call to appropriate staff member. Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. Alerts Group Leader or Supervisor of donor flow issues. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. Understands the policies and procedures associated with hyper immune programs at the center if applicable. Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. Maintains confidentiality of all personnel, donor and center information. May be cross-trained in other areas to meet the needs of the business. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Perform other job-related duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
Must be able to perform basic math calculations.

Nice To Haves

Bilingual skills may be required.

Responsibilities

Greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability.
Assisting qualified donors in completing the screening process in compliance with SOPs.
Assessing self-administered health history and answering basic medical questions.
Referring donors to medical staff when appropriate.
Performing health screening procedures such as blood pressure, pulse, weight, and temperature.
Performing finger sticks to obtain samples for hematocrit and total protein levels.
Educating new donors on therapeutic products, screening process, health tests, appointment system, donation fees, center policies, nutrition, and other pertinent information (upon training completion).
Answering donor questions accurately, timely, and professionally.
Registering applicant and transfer donors (upon training completion and based on operational needs).
Answering telephone calls and transferring calls to appropriate staff.
Maintaining awareness of donor reactions during or after the pheresis process and notifying appropriate staff.
Alerting Group Leader or Supervisor of donor flow issues.
Accurately recording donor data in the electronic donor information management system.
Understanding policies and procedures associated with hyper immune programs.
Maintaining a clean and efficient work environment and ensuring sufficient supplies and forms.
Following all HSE and OSHA policies and procedures and promoting safety.
Maintaining confidentiality of all personnel, donor, and center information.
Being cross-trained in other areas to meet business needs.
Performing other job-related duties as assigned.