Medical Screener - Reception Tech

CSL•Indianapolis, IN

12d•Onsite

About The Position

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.

Requirements

High school diploma or equivalent required
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations

Nice To Haves

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Responsibilities

Greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
Assisting qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs). This includes assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature.
Performing finger stick to obtain a sample to determine donor’s hematocrit and total protein levels.
Educating new donors on the use of therapeutic products made from donated plasma, explaining the screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition, and other pertinent information.
Ensuring that all donor questions are answered timely, accurately, and professionally.
Registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
Answering the telephone and answering callers' questions or transferring calls to the appropriate staff member.
Maintaining alertness and awareness to any reaction a donor may have during or after the pheresis process and notifying appropriate staff.
Alerting Group Leader or Supervisor of donor flow issues.
Ensuring the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
Understanding the policies and procedures associated with hyper immune programs at the center if applicable.
Maintaining a clean, efficient work environment and ensuring sufficient operating supplies and forms are available as needed.
Following all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promoting safety in all actions.
Maintaining confidentiality of all personnel, donor, and center information.
May be cross-trained in other areas to meet the needs of the business.
Performing other job-related duties as assigned.