Medical Scheduling Supervisor

HealthGrades Analytics•Houston, TX

5d•Hybrid

About The Position

We are seeking a Medical Scheduling Supervisor to lead and support our scheduling team while ensuring patients receive timely, accurate, and professional assistance throughout the scheduling process. This role combines hands-on scheduling with team leadership, onsite training, performance monitoring, and regional support. The Scheduling Supervisor will spend 60% or more of their time onsite, working directly as a scheduler and with the clinical/operations team. The position also requires identifying patients who may be eligible for our program as well as regional travel to cover, train, coach, and audit onsite schedulers. The ideal candidate is an excellent communicator, highly organized, comfortable working in a fast-paced healthcare environment, and experienced in patient scheduling and electronic medical records (EMR).

Requirements

At least 1 year of patient scheduling experience required.
Experience with an EMR/EHR system required.
Ability to travel throughout the assigned region.
Ability and willingness to work onsite 60% or more of the time.
Strong attention to detail and commitment to accuracy.
Ability to work independently while also collaborating effectively with a team.

Nice To Haves

Previous supervisory, lead, or team-coordination experience preferred.
Strong verbal and written communication skills.
Excellent organizational and time-management abilities.
Ability to coach, train, and hold team members accountable to performance expectations.
Comfortable analyzing KPIs, productivity reports, and other performance metrics.
Healthcare, medical office, or patient services experience preferred.

Responsibilities

Supervise, support, and coach scheduling staff to ensure daily operational goals are met.
Monitor team performance and ensure KPIs, productivity metrics, quality standards, and scheduling goals are consistently achieved.
Review scheduling activity and identify trends, opportunities for improvement, and performance gaps.
Provide ongoing feedback, coaching, and accountability to schedulers.
Assist with developing and implementing processes that improve scheduling efficiency and patient engagement.
Escalate issues and provide solutions to leadership as needed.
Spend 60% or more of working time onsite in scheduling operations.
Travel throughout the assigned region to provide onsite training and coaching to schedulers.
Conduct regular onsite audits to ensure scheduling processes, documentation, and program requirements are being followed.
Evaluate scheduler performance and provide recommendations for improvement.
Ensure onsite teams understand and consistently follow established workflows and expectations.
Partner with onsite staff and leadership to resolve scheduling challenges and improve overall performance.
Review patient information and scheduling opportunities to identify patients who may be eligible for the company's program.
Ensure eligible patients are appropriately identified and routed through the required scheduling or enrollment process.
Work closely with onsite teams to improve identification and engagement of eligible patients.
Maintain accuracy and compliance when reviewing patient information.
Perform hands-on patient scheduling as needed, including appointments, follow-ups, and other scheduling activities.
Serve as a working supervisor who can step in and assist schedulers with complex or high-volume scheduling needs.
Ensure accurate patient information, appointment details, and documentation are maintained in the appropriate systems.
Help resolve scheduling conflicts and patient concerns.
Maintain clear, professional, and consistent communication with schedulers, onsite leadership, providers, and internal management.
Communicate performance expectations, process changes, and company initiatives effectively.
Build strong working relationships with onsite teams and regional partners.
Provide timely updates regarding staffing, performance, scheduling challenges, and opportunities for improvement.