Remote Medical Scheduling Specialist

External•Duluth, GA

1d•Remote

About The Position

The Scheduling Specialist communicates with patients and physicians to schedule medical appointments and diagnostic procedures. The Scheduling Specialist verifies physician orders and schedules patients in a timely manner while providing excellent customer service.

Requirements

High School Diploma or equivalent (required)
1 year(s): Call Center
2 year(s): Radiology Scheduling
1 year(s): Medical Terminology
Able to prioritize, work well independently, and maintain focus under pressure
Working knowledge of medical terminology, insurance plans, and EMRs
Clearly communicates with providers, insurance companies, staff, and patients
Excellent verbal and written communication skills
Excellent organization skills, multi-tasking capabilities, and detail orientated
Customer Service skills with heavy phone contact and client interface
Basic computer/PC and internet skills.
Working with MS Office products/Excel and Word
Attention to detail and problem-solving skills
Must be a great team player and passionate about working
Medical Scheduling experience (2 years)
Dedicated quiet area for a distraction free work area.
Knowledge of medical terminology (1 year)
Call Center experience (1 year)
Basic understanding of computer systems and computerized scheduling systems
Attention to detail and problem-solving skills
Effective and appropriate interpersonal and communication skills with a focus on Customer Service and to provide excellent service to all.
Multitasking and time management skills
Expected to maintain a score of 95% on calls QA monthly average.

Nice To Haves

Bachelor's Degree or equivalent (preferred)
CPHAR certification preferred
EPIC or Meditech experience

Responsibilities

Schedules patient medical appointments and diagnostic procedures
Operates and utilizes the client scheduling system
Provides patients with necessary information related to scheduled appointment
Updates patient accounts in multiple client systems
Provides other scheduling functions as needed
Communicates with patients and physician staff
Verifies patient demographics and insurance
Multitasks while maintaining great customer service
Transcribes physician orders for scheduling
Adhere to the production standards set for the department and client
Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
Other duties as assigned by manager