Medical Scheduling (Muncie)

TEKsystems • Muncie, IN

1d • $16 - $16 • Hybrid

About The Position

Medical Scheduler - Hybrid Call Center Environment
On-site Training | Remote Role | Inbound Call Handling
We are seeking a detail-oriented and customer-focused professional to support patient care through accurate and efficient appointment scheduling and documentation. In this role, you will play a vital part in ensuring a smooth experience for patients and care teams while maintaining the highest standards of quality and compliance.

Requirements

• 1 year of call center experience
• Strong customer service mindset with a patient-first approach
• Adaptability and willingness to assist across departments as needed
• High attention to detail, particularly with data entry and documentation
• Excellent written and verbal communication skills
• Ability to think quickly, problem-solve, and respond professionally in fast-paced situations
• Empathy and compassion when working with patients and team members

Responsibilities

• Coordinate and schedule patient appointments accurately and efficiently
• Follow and reinforce all established policies and procedures related to case scheduling
• Communicate clear and timely information for each scheduled appointment
• Audit and complete electronic patient and case documentation within required timeframes
• Manage multiple tasks under pressure while meeting deadlines and maintaining accuracy
• Communicate professionally and effectively with patients, colleagues, and leadership on a daily basis

Benefits

• Paid training
• Reimbursement for successfully completed certification exams
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed