Medical Scheduler

TEKsystems•St. Louis, MO

3d•$19 - $27•Onsite

About The Position

The Patient Scheduling & Financial Services Coordinator is responsible for managing patient scheduling, registration, and insurance-related processes in a remote or non-patient-facing environment. This role ensures accurate collection of patient demographics and insurance information while providing guidance on billing processes and financial assistance options. The coordinator collaborates with clinical teams and physicians to support efficient and timely patient care delivery.

Requirements

Proficiency in Epic systems (including Epic Beaker)
Strong understanding of patient scheduling and healthcare operations
Knowledge of insurance processes and financial assistance programs
Excellent customer service and interpersonal communication skills
Strong organizational and prioritization abilities
Attention to detail with the ability to manage multiple tasks
Demonstrated ability to work in a fast-paced, team-oriented environment

Nice To Haves

Prior experience or coursework in healthcare, medical office administration, or related field preferred
Entry-level candidates with strong customer service aptitude encouraged to apply

Responsibilities

Schedule and register patients via phone and email with a high level of accuracy and professionalism
Collect and verify patient demographic and insurance information
Review and maintain provider schedules, including updates for new patients and appointment changes
Make daily and temporary adjustments to scheduling templates based on physician input
Obtain and verify insurance details from patients
Educate patients on billing processes and available financial assistance options
Assist patients with insurance-related inquiries and payment concerns
Support basic account maintenance activities
Communicate effectively with physicians and clinical staff to coordinate urgent and referral-based scheduling
Process internal physician referrals for clinical care
Collaborate with team members to resolve moderately complex patient or scheduling issues
Conduct appointment reminder calls and follow-ups
Utilize patient reminder systems to manage outreach and rescheduling needs
Assist with sending reminder notifications and other scheduling-related communications
Provide support to staff regarding billing and scheduling processes
Ensure compliance with organizational standards and workflow procedures