Medical Scheduler - Heart & Vascular
About The Position
Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information. Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately. Review screening form and obtain/verify patient and insurance information to ensure accuracy and completeness. Ensure best possible customer service by properly educating the patient on the exam/test/procedure preparation and answering related questions. Update patient record, including any notes necessary for the technologist, customer, or future reference. Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.
Requirements
- High School Diploma or GED
Nice To Haves
- Prior scheduling experience
- Two years of experience, preferably in health care
Responsibilities
- Sets up exams, procedures and tests for patients
- Handles customer service inquiries
- Obtains accurate and complete patient and insurance information
- Answers incoming phone calls or contacts patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately
- Reviews screening form and obtains/verifies patient and insurance information
- Educates the patient on exam/test/procedure preparation and answers related questions
- Updates patient record with necessary notes
- Follows site-specific protocols and keeps protocol documentation up-to-date
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
