Medical Scheduler - Capital City Specialty Center

Great Falls Hospital•Helena, MT

7d•Onsite

About The Position

Schedules appointments for patients by telephone or in person in a timely and efficient manner. Greets and directs patients, salespeople, and visitors. Reviews and updates eligibility, phones, and completes full registration. Obtains copies of insurance cards and driver's license. Obtains referrals and authorizations. Collects all copayments at Time of Service. If patient does not have a copayment, a TOS amount will be collected at each visit. Refers patient to the Business office for all past due or pop up accounts. Appropriately post payments to the correct system and uses the correct credit card machine. Works HOLD claims by assigned location on daily basis. Actively participates in quality improvement for department efficiency. Receives direction from: Supervisor/Coordinator. This is an on-site position located at our newly opened clinic in Helena, MT. Remote opportunities for this role are unavailable.

Requirements

High school diploma or equivalent.
1.5 years related experience and/or training required; or equivalent combination of education and experience.
Insurance knowledge
Valid driver's license when driving any vehicle for work-related reasons.
Medical Terminology helpful
Basic telephone and computer skills
Excellent customer service skills
Ability to prioritize and keep work organized in a hectic work environment, with patient care always being the priority

Responsibilities

Schedules appointments for patients by telephone or in person in a timely and efficient manner.
Greets and directs patients, salespeople, and visitors.
Reviews and updates eligibility, phones, and completes full registration.
Obtains copies of insurance cards and driver's license.
Obtains referrals and authorizations.
Collects all copayments at Time of Service.
Refers patient to the Business office for all past due or pop up accounts.
Appropriately post payments to the correct system and uses the correct credit card machine.
Works HOLD claims by assigned location on daily basis.
Actively participates in quality improvement for department efficiency.