Medical Scheduler / Medical Administrative Assistant (Salt Lake City Remote)

International SOS Government Medical Services•Salt Lake City, UT

4h•Remote

About The Position

This remote role combines medical scheduling, healthcare customer service, and electronic medical record workflows within an established VA healthcare environment. The Medical Scheduler / Medical Administrative Assistant supports Veterans through patient scheduling, appointment coordination, and healthcare administrative services within an integrated outpatient healthcare setting. You will support patient access, medical scheduling, electronic medical record (EMR) workflows, and healthcare customer service that helps Veterans receive timely, coordinated care. Working alongside providers and interdisciplinary healthcare teams, the Medical Scheduler / Medical Administrative Assistant supports patient access, clinical administrative workflows, and continuity of care across multiple services. This role contributes to an organized, patient-centered healthcare experience while supporting efficient clinic operations and continuity of care. This role is well suited for professionals with experience in medical scheduling, patient access, healthcare administration, medical office support, or healthcare customer service environments.

Requirements

High school diploma or GED required
Minimum 6 months of customer service experience required
Basic medical terminology knowledge required
Ability to type at least 50 words per minute
U.S. Citizenship required
Ability to obtain and maintain a VA Public Trust Clearance
Ability to communicate effectively in English

Nice To Haves

Experience with patient scheduling, medical scheduling, appointment coordination, or healthcare administrative support
Experience working within electronic medical record (EMR) systems
Experience supporting Veterans, healthcare organizations, or multidisciplinary clinical teams

Responsibilities

Coordinate patient scheduling and appointment management to support timely access to Veteran healthcare services
Track, review, and respond to electronic consults, provider orders, and related actions within the electronic medical record system
Support patient access, medical scheduling, appointment coordination, and clinical administrative workflows across multiple healthcare services
Communicate professionally with Veterans, providers, and healthcare teams regarding appointments, scheduling updates, and care-related needs
Maintain accurate medical records, documentation, and scheduling information while supporting efficient clinic operations
Protect sensitive patient information and follow established healthcare privacy, security, and documentation standards