Medical Registration Representative

CompDrug -•Columbus, OH

5d•Onsite

About The Position

CompDrug is seeking a person-centered Medical Registration Representative for their Medical Registration Team. This role is the gateway to services daily and offers an opportunity to utilize customer service skills while impacting the patient experience. The position is full-time with a core schedule including early mornings and occasional Saturdays. The representative will greet visitors, answer phone calls, respond to inquiries with compassion and empathy, register new patients, collect documentation, and provide support to colleagues. Maintaining confidentiality and identifying process improvements are also key aspects of the role.

Requirements

At least two years' experience in a high-volume customer or patient serving role.
Excellent oral and written communication skills, including the ability to communicate and collaborate effectively with all levels in sometimes stressful situations.
Excellent problem-solving skills.
Proficiency with windows and Microsoft office products coupled with an ability and interest in learning new processes and systems, including electronic medical record.
Basic understanding and ability to comply with medical privacy regulations, including HIPAA and Title 42.
Bring a trauma informed care, person centered approach to the position.

Nice To Haves

Experience working with vulnerable and/or resource insecure population(s).
Experience working with electronic medical records.

Responsibilities

Greets visitors, answers all agency incoming phone calls, responds professionally to inquiries.
Responds to inquiries in a person-centered manner with the goal of service and problem solving.
Registers new patients and establishes record in electronic health record.
Collects necessary documentation.
Provides support to colleagues by way of scheduling, routing calls, distributing mail.
Maintains high level of confidentiality while interacting with patients with empathy and respect.
Identifies and escalates potential issues with processes and flow.
Participates in problem solving and continuous quality improvements as appropriate.
Adheres to company policies and procedures.
Other duties as assigned.
Regular and timely attendance.