Medical Records Support
About The Position
Who We Are and What We Do Legal Monkeys sets the standard for operational excellence for records collection. Personal Injury law firms will hire companies (like us!) to call medical providers to receive medical records and bills on their behalf. By doing so, the life of a case is expedited, which means more money and a faster return to a greater quality of life for clients of the law firm. We strive to foster professional and personal growth within our team. The Medical Records Support team is responsible for being ambassadors and providing our clients with exceptional service. Each team member connects with providers in genuine and authentic ways, while achieving goals and having fun. Each team member plays an important role to the success of our business. The Breakdown Interact with case managers and providers via phone, email, and chat Effectively retrieve medical records and bills for law firms Assess provider relationships to facilitate the most effective way to collect records Ensure special authorizations are completed Interact with providers with enthusiasm to accomplish daily goals Manage a block of business and reach individual volume goals Build genuine relationships with providers and coworkers Perform in a dynamic atmosphere while maintaining a remarkable level of professionalism Help to maintain a strong culture of winning and service through hard work and organization Think critically through unexpected problems Perform other duties as assigned
Requirements
- High School Diploma or GED
- Excellent written and verbal communication skills
- Working knowledge of standard office equipment preferred
Responsibilities
- Interact with case managers and providers via phone, email, and chat
- Effectively retrieve medical records and bills for law firms
- Assess provider relationships to facilitate the most effective way to collect records
- Ensure special authorizations are completed
- Interact with providers with enthusiasm to accomplish daily goals
- Manage a block of business and reach individual volume goals
- Build genuine relationships with providers and coworkers
- Perform in a dynamic atmosphere while maintaining a remarkable level of professionalism
- Help to maintain a strong culture of winning and service through hard work and organization
- Think critically through unexpected problems
- Perform other duties as assigned
Benefits
- Paid vacation + 8 paid holidays
- Learning and growth
- Competitive benefits package
- 401(k) plan; 3.5% company contribution match
- Medical, dental, vision, life, and supplemental insurance available
- Social team building events and bonding
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
