Medical Records/Front Office Support

Gastro Florida•Palm Harbor, FL

3d•Onsite

About The Position

Gastro Florida is the largest gastroenterology group in Tampa Bay with over 65 providers and over 25 locations in Pinellas, Hillsborough, Pasco, Hernando, and Polk counties. Gastro Florida offers G.I. screening & treatment, colon cancer prevention, non-surgical cancer intervention, IBD infusions & therapy, nutrition & weight loss services, monitoring between visits, pharmacy & pathology services, and the latest therapies, including clinical research, to provide an integrated patient experience. Our mission is to provide general and advanced/interventional gastroenterology services in an Affable, Affordable & Accessible manner for Accurate Answers. We are seeking a competent, conscientious, service-oriented individual with strong character for one of our gastroenterology medical offices in Palm Harbor to serve in the medical records department and provide support to the front office. This individual will provide exceptional customer service while facilitating the legal and appropriate capture and/or release of medical records, as well as performing front office/clerical related functions. He/She will work under the direction of the division's Practice Manager or his/her designee with possible multi locations.

Requirements

High school graduate or equivalent with 2 years of medical office experience with at least 1 year performing medical records, file clerk, records clerk and/or clerical front office support utilizing EMR/practice management systems.
Must have the ability to multitask, take initiative, and work in a fast-paced environment.
Criminal background and drug screening required as well as excellent professional references.

Nice To Haves

Preference may be given to candidates meeting minimum requirements who have work experience from employers that emphasize excellent customer service (e.g. Publix, Disney, Chick-fil-A).

Responsibilities

Process and scan medical records to be entered into computer in digital health record
Respond to request for medical records/PHI & facilitates the legal and appropriate release of medical records
Providing records/PHI for billing or legal services, sending and receiving information through electronic and/or other means
Works in coordination and under the direction of the Billing Director to prepare for insurance audits
Acts as a liaison to corporate, patients, physician practices, hospital associates, insurance carriers & other appropriate parties in regard to release of medical records
Greet and arrive all patients in a courteous manner.
Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current.
Enter appropriate data into EMR.
Perform insurance verification in practice management system
Collect any patient copayments and balances.
Some practices may include rooming the patient in the clinic area.
Inquire if patient has any more questions from their visit. Alert supervisor if service recovery needed.
Collect any co-insurance or balances not collected during check-in.
Schedule follow-up appointments.
Schedule office appointments and if applicable surgery facility procedures.
Request PCP or referring doctor, authorization, office notes, and diagnosis codes related to the procedure(s).
Recommend actions and strategies to improve patient access.
Patient registration functions if scheduling new patient.
Charge capture of physician services as necessary.
Participate in patient financial assistance.
Maintain current with HIPAA and other compliance training.
Reconcile daily charges and payments received; and prepare daily bank deposit.
Assist in collection efforts via phone.
Triage incoming phone calls in an effective manner.
Other Duties as Assigned