Medical Front Office Support Specialist

Panoramic Health•Fort Myers, FL

About The Position

The Front Office Support Specialist is responsible for providing exceptional patient care and daily clinical support for a growing medical practice. Essential Responsibilities: Checking patients in and out Scheduling patient appointments in person and over the phone Answering phone calls swiftly, and taking accurate messages Collecting and verifying patient insurance information Collecting patient demographic information Collecting and posting payments Managing electronic medical records Facilitating correspondence between healthcare organizations Review and complete inbox tasks daily Respond to patient concerns in accordance with established policies and standards Maintain cleanliness and supply inventory in lobby and work areas Scan medical records and patient documents Manual data entry Complies with all OSHA and HIPPA policies along with all policies and procedures established by FKP Demonstrates behavior that is professional and aligns with FKP Core Values and Standards of Behaviors Maintains strict patient and employee confidentiality Attends all mandatory staff meetings Other routine duties as assigned This job description is not meant to cover or contain a comprehensive listing of tasks and responsibilities. Other duties may be assigned as needed.

Requirements

High School diploma or GED, one year clinical experience preferred.
Has a broad understanding of clinical operations and physician office practice.
Computer skills in various applications such as MS Office Suite, PMD soft, Athenahealth and other applications/systems preferred.
Must possess the following knowledge, skills and abilities to perform this job successfully:
Basic proficiency in Microsoft word and Outlook
Previous EMR use preferred
Ability to communicate effectively and clearly with all internal and external customers
Good business office organizational skills, detail-oriented with excellent follow-up
Solutions-minded, compliance-minded and results-oriented
Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately
Ability to juggle multiple priorities successfully
Extremely strong organizational and communication skills both verbal and written
High-energy, hands-on employee who thrives in a fast-paced work environment
Intelligent, self-confident, practical thinker with sound judgment
Flexible, adaptable and can adjust to a rapidly changing and growing environment.
Ability to develop both tactical and strategic solutions to business challenges
Works well in Teams-can work with others but flexible enough to work independently also
Knowledge of HIPPA regulations and dedicated to adhering to all aspects
Current understanding of basic computer skills and data entry
This job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures.
Regular, predictable and dependable attendance is essential to satisfactory performance of this job.

Responsibilities

Checking patients in and out
Scheduling patient appointments in person and over the phone
Answering phone calls swiftly, and taking accurate messages
Collecting and verifying patient insurance information
Collecting patient demographic information
Collecting and posting payments
Managing electronic medical records
Facilitating correspondence between healthcare organizations
Review and complete inbox tasks daily
Respond to patient concerns in accordance with established policies and standards
Maintain cleanliness and supply inventory in lobby and work areas
Scan medical records and patient documents
Manual data entry
Complies with all OSHA and HIPPA policies along with all policies and procedures established by FKP
Demonstrates behavior that is professional and aligns with FKP Core Values and Standards of Behaviors
Maintains strict patient and employee confidentiality
Attends all mandatory staff meetings
Other routine duties as assigned