Medical Records Supervisor

UnitedHealth Group•Rancho Cordova, CA

12d•$49,700 - $88,800•Onsite

About The Position

Manages assigned staff in order to ensure steady workflow balance and high quality outcomes: Effectively directs and facilitates a multidisciplinary team to achieve its desired outcome; creates a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability, and staff retention; supports a collaborative, participative management style; fosters teamwork atmosphere between business and clinical stakeholders; maintains close business relationship with associates at the regional and local levels by ensuring onsite and virtual presence at regular intervals and during special events. Knows, understands, incorporates, and demonstrates the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions. Provides system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas. Provides Facility/Center of Excellence level oversight for Optum360 programs and initiatives related to assigned HIM activities, working with the department's Managers, Directors and the Regional Area Directors, as warranted. Ensures adherence to standardized policies/practices and only on an exception basis identifies, recommends and seeks approval for going outside of standardized policies and/or practices. Effectively participates in sectional Quality Assurance, Client and/or Patient Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes. Maintains and demonstrates expert knowledge of the application of HIM processes and best practices; drives the integration of Optum360 HIM related business objectives within the client environment. Educates and consults at assigned facility and/or Operation Centers staff and leadership regarding assigned performance guidelines and standards for HIM services. Identifies action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation. Prepares required reports using statistically sound information, displaying content in easily understandable format; escalates to the Director any unfavorable trends. Maintains a working knowledge of applicable federal, state, and local laws and regulations, Optum360's Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC). Ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum360 leadership, as required. Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED
2+ years of supervisory experience
2+ years of experience in Acute care in medical records department
2+ years of experience with healthcare revenue cycle
Demonstrated knowledge of process improvement techniques
Ability to be a self-starter and work independently

Nice To Haves

Associate or bachelor’s Degree
RHIT RHIA licensure
Release of information knowledge

Responsibilities

Manages assigned staff to ensure steady workflow balance and high-quality outcomes.
Directs and facilitates a multidisciplinary team to achieve desired outcomes.
Creates a supportive culture for personnel, fostering motivation, teamwork, performance, accountability, and retention.
Supports a collaborative and participative management style.
Fosters a teamwork atmosphere between business and clinical stakeholders.
Maintains close business relationships with associates at regional and local levels through regular onsite and virtual presence.
Provides system-level oversight for the development of processes and initiatives to improve Revenue Cycle performance.
Provides Facility/Center of Excellence level oversight for Optum360 programs and initiatives related to HIM activities.
Ensures adherence to standardized policies and practices, and seeks approval for exceptions.
Participates in Quality Assurance, Client/Patient Satisfaction, Employee Engagement, and Process Improvement activities.
Maintains expert knowledge of HIM processes and best practices.
Drives the integration of Optum360 HIM business objectives within the client environment.
Educates and consults with facility and Operation Centers staff and leadership regarding HIM services performance guidelines and standards.
Identifies and implements action plans to improve service quality in a cost-efficient manner.
Prepares required reports using statistically sound information and escalates unfavorable trends.
Maintains working knowledge of applicable federal, state, and local laws and regulations, Optum360's Compliance, Standards of Conduct, and other policies.
Maintains operational knowledge of Federal and State regulations pertaining to patient admissions and standards from regulatory agencies.
Recognizes and communicates necessary changes in task priority and resource allocation to leadership.