Medical Records Specialist

Reno Orthopedic Center • Reno, NV

4h • Onsite

About The Position

Reno Orthopedic Center (ROC) is seeking an enthusiastic and dedicated Medical Records Specialist to join their team. This role is responsible for compiling, verifying, and completing medical records requests and disability forms in a timely and HIPAA-compliant manner. The position serves as a central point of coordination between patients, physicians, attorneys, and external partners, supporting communication and legal or administrative needs. Responsibilities also include invoicing and fee collection while maintaining detailed documentation within the electronic medical record system. Additionally, the role supports document control by scanning, indexing, and auditing patient records to ensure quality and compliance. ROC is a physician-owned organization with a fully integrated musculoskeletal health campus, offering a forward-thinking environment that supports both exceptional patient care and professional development.

Requirements

• High School Diploma/GED
• One year of experience performing customer service duties
• Communicating effectively and professionally with various levels of employees, outside entities and customers
• Reviewing work and checking for errors to ensure accuracy
• Using computer systems and applications, including entering data and typing

Nice To Haves

• Two years of related experience, or equivalent combination of education and experience in a medical setting
• Experience using Epic (electronic medical record system)
• Knowledge of medical terminology

Responsibilities

• Compile, verify, and complete medical records requests and disability forms.
• Manage and process disability forms and medical records requests in a timely, HIPAA-compliant manner, ensuring accuracy and completeness.
• Serve as a central point of coordination between patients, physicians, attorneys, and external partners.
• Invoice and collect fees associated with disability forms and records requests.
• Maintain detailed documentation within the electronic medical record system.
• Scan, index, and audit patient records to ensure quality and compliance.
• Complete and document patient disability forms on behalf of the physicians within 5 days of receipt.
• Process and log medical records requests from various sources (e.g., attorneys, insurance companies, patients) according to HIPAA regulations within 5 days of receipt.
• Communicate effectively via phone with patients and document information in patients’ electronic charts.
• Communicate as needed with patients, physicians, and staff.
• Coordinate with external entities, including medical records companies, to complete medical records and disability forms requests as needed.
• Coordinate with attorney’s offices as needed for depositions and other legal requirements.
• Scan documents/records into OnBase and index/file into our electronic medical records system.
• Audit patient records for completion and follow up on errors as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Discounted orthopedic care at ROC
• Paid time off
• Holiday pay
• Extended sick leave
• 401(k) plan contributions
• EAP
• Disability insurance
• Life insurance
• Health and fitness program
• Employee events
• Coffee shop onsite (main location)
• Continuing education funds / certification reimbursement (Dependent on Position)
• Relocation assistance (for eligible roles)
• Productivity bonuses or incentive compensation (for eligible roles)
• Student loan repayment (for eligible roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED