Medical Records Representative - AZ - Animal Health Institute

Midwestern University•Glendale, AZ

4d•Onsite

About The Position

The Medical Records Representative reports directly to the Manager of Patient Accounts and is responsible for records management for all practices within the Animal Health Institute. This includes ensuring all medical records comply with the standards established by the Animal Health Institute. The Medical Records Representative will conduct routine audits, validating the accuracy of AHI medical records.

Requirements

Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance.
Must be able to demonstrate that customer service is a high priority.
Must enjoy fast paced work environment and must have high level of detail and accuracy.
Knowledge of business office practices, procedures, and equipment related to medical records required and also produces timely records releases as requested.
Knowledge of HIPAA regulations and compliance with regulations as applicable.
Must possess ability to scan / index patient records with accuracy.
Must possess excellent interpersonal and communication skills.
High School diploma or GED equivalent is required with 2 years of medical record management experience.
Or a diploma/certificate from an accredited school of medical record management/medical office assistant program with at least 1 year of healthcare related experience.
Computer proficiency in MS Office (Word, Excel, Outlook) required.

Responsibilities

Ensure all medical documents, including lab/imaging/consult reports, phone messages, and other paperwork, are completed and signed by the appropriate providers
Copy, scan, and/or electronically upload documents for individual patients including but not limited to lab/imaging/consult reports and consent forms into the electronic medical record system
Download and/or upload digital radiographs and distribute, as necessary
Print all record packets and send out consent forms for new patients
Provide excellent customer service by responding to client requests for documentation via photocopy, fax, or email
Conduct routine audits of scans to ensure documents meet departmental standards
Request medical records from referring veterinarians
Submit and respond to all referring veterinarian (rDVM) record requests in a timely manner
Monitor the AHI email for new records by reviewing reports received from other clinics, identifying patients in an existing EMR or creating new profiles and uploading all incoming records into the EMR
Collaborate with the IT department on resolving issues related to medical records management
Train AHI staff on how to process medical records accurately and within departmental standards
Answer phones, take messages, make, and reschedule appointments on patient’s behalf
Greet patients, and provide a welcoming environment, assist with resolving any general questions patients may have
Maintain the office by ordering and stocking office supplies
Assist with opening and closing the clinic work areas as needed
Maintain an organized and neat work-area
Must treat all employees, students, and clients with a high level of respect while providing excellent customer service, following the guidelines of MWU and the Animal Health Institute
Provide support for other MWU clinics as needed
Other duties as assigned

Benefits

medical insurance
dental insurance
vision insurance
life insurance
short/long term disability
pet insurance
flexible spending accounts including healthcare reimbursement and child/dependent care account
competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days
403(b) retirement plan
tuition reimbursement
child care subsidy reimbursement program
identity theft protection
employee assistance program
wellness facility on-site with a fully equipped fitness facility