Medical Records Representative

ADELANTE HEALTHCARE INC•Phoenix, AZ

11d•Onsite

About The Position

The Medical Records Representative is responsible for sorting of daily incoming faxes; scanning patient’s consultations, laboratory reports, diagnostic reports and other documents into patient’s charts; fax out all documents requiring additional information to medical sites. Process incoming medical records from hospital portals. Process incoming medical record requests and requests for records from other facilities. Works collaboratively with external vendors and participates with legal requests for records. Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

Requirements

Ability to communicate effectively with patients, co-workers, and the general public both in person, written and over the phone
One (1) to two (2) years of scanning and medical records experience and in addition one (1) to two (2) years of customer service experience
Developing basic knowledge of medical terminology
Accuracy and attention to detail
Ability to prioritize and perform multiple tasks simultaneously
Must possess strong organization skills
Be able to work independently and within a team
MS Office: Particularly Excel, Word, and Outlook skill
Computerized database experience a plus
Office skills: typing, faxing, scanning and telephone
High school diploma or GED from an accredited institution
Commitment to Adelante Healthcare’s mission, vision, and values
Willingness to be cross-trained and learn new skills and responsibilities
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

Nice To Haves

Experience in community health

Responsibilities

Responsible for scanning incoming documents into patient’s charts accurately
Sort incoming faxes and correspondence
Research and verify within patient’s chart
Ability to perform work at established production rates
Maintain effective communication with office staff and providers in all the health centers as needed
Demonstrate respectful and professional behavior that supports a team-oriented work environment
Attend staff meetings, in-service meetings, or other required meetings
Maintain satisfactory attendance, is punctual and works full scheduled shift
Meeting minimum standards of metric expectations
Other duties as requested or assigned
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system.
Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements.