Medical Records

HEART CENTER OF NORTH TEXAS P A • Fort Worth, TX

1d • $16 - $17 • Onsite

About The Position

The Medical Records - File Clerk is responsible for maintaining and organizing patient medical records, processing incoming documentation, and ensuring accurate and timely filing within the electronic medical record (EMR) system. This role manages incoming faxes, supports release of information requests, prepares patient records prior to appointments, and provides backup support for phone operations. The File Clerk ensures confidentiality and compliance with HIPAA at all times.

Requirements

• High School Diploma or equivalent
• Proficient typing, filing, and general clerical skills.
• Strong verbal, written, and telephone communication abilities with professional etiquette.
• Excellent interpersonal skills and customer service abilities when interacting with patients, staff, and external partners.
• Ability to maintain confidentiality, handle sensitive information, and remain calm and professional in all situations.
• Strong attention to detail, accuracy, and organizational skills.
• Effective problem-solving, decision-making, time-management, and multitasking abilities, including in fast-paced or noisy environments.
• Basic proficiency with computers, word processing programs, EMR systems (NextGen preferred), and medical management software.
• Ability to work independently with minimal supervision and collaboratively as part of a team.
• Proficiency in reading, writing, and speaking English is required to perform essential job duties, including communicating with callers, routing critical information, interpreting written instructions, and ensuring patient and staff safety.
• Frequent sitting with intermittent walking.
• Occasional bending, stooping, and reaching as required for daily tasks.
• Regular use of hands and fingers for typing, computer operation, and handling office materials.
• Ability to regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds.
• Visual abilities including close, distance, and peripheral vision; depth perception; and the ability to adjust focus for reading documents and computer screens.

Nice To Haves

• Prior experience in a medical office, healthcare administration, clerical support, customer service, or telecommunications environment is preferred.
• Bilingual abilities, (English and Spanish), are a plus.

Responsibilities

• Review charts and schedules for accuracy and completeness
• Prepare charts and pull hospital records for scheduled appointments
• Scan, file, and retrieve documents in the EMR system (NextGen)
• File incoming medical records into patient charts promptly and accurately
• Sort and distribute incoming faxes to appropriate fax queues and departments
• Respond to medical record requests and process Release of Information (ROI) requests
• Forward requests to third-party record service (MRO) when applicable
• Maintain documentation logs for authorizations and releases
• Communicate with physician offices and facilities to provide requested records
• Answer incoming phone calls and direct to appropriate personnel
• Provide backup support to the phone operator during breaks and absences
• Maintain strict confidentiality and adhere to HIPAA regulations
• Demonstrate working knowledge of general office duties and procedures
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED