Greets patients/visitors at a front desk, information center or office setting. Conducts daily pull, delivery and retrieval of patient records. Answers main office phone line. Directs telephone calls to appropriate section for assistance and takes messages as required. Knowledge on the use of standard office equipment, such as computers, copiers, printers, fax machines and telephone systems to perform a substantial range of medical record maintenance support. Initiates and maintains medical records in accordance with prescribed directives. Files military forms documenting patient care into the official medical record. Searches for missing paperwork or records; requests information pertaining to patient treatment to place in the medical record. Prepare reports regarding record statistics as necessary. Participates in records review as part of the facility's quality assurance program. Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed. Retires medical records in accordance with regulatory guidelines.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED