Medical Records Clerk

VITAS Healthcare•Miramar, FL

23h

About The Position

Responsible for the administration, organization and reconciliation of necessary items such as documentation, patient demographics, insurance verifications, pre-authorizations, etc. to ensure all required details are obtained for successful patient visits and appropriate billing. Acts as a liaison to the field, practice operations, and revenue cycle management vendor while maintaining a high level of customer service with all communications.

Requirements

Minimum 3 years’ experience working in a fast-paced office setting; healthcare setting preferred
Basic knowledge of medical terminology desired
Familiarity with billing and health insurance practices
Proficient in Excel reporting
High level of professionalism
Excellent attention to detail
Good communication skills and ability to use proper channels of communication
Strong interpersonal, customer service, problem solving, and research skills
Ability to navigate within automated systems and proficiency in Outlook, Word and Excel
Ability to work on various assignments simultaneously

Nice To Haves

Experience using Altruis, Laserfiche, Allscripts and eDocs preferred

Responsibilities

Warehouse itineraries, notes and face sheets into internal patient digital records ensuring accuracy, completeness, and compliance with applicable regulations.
Administer multiple workflows using a virtual desktop system to reconcile team member daily itineraries by compiling the required documentation.
Prepare and transmit complete files to revenue cycle management vendor to ensure proper and appropriate billing.
Transfer incomplete files to pending workflow and follow up with providers on missing documentation using appropriate problem solving methods.
Manage communication from patients, referral sources, programs, practice employees, and provide requested information to maintain efficient workflows.
Manage provider daily reporting and provide follow-up activities as needed.
Administer and review productivity reports and contact providers if data is missing.
Maintain and document accurate registration, benefits information and other records in patient care system.
Compile various ad hoc reports using Excel and complete projects as requested by management.
Verify patient insurance coverage and eligibility using the face sheet, and obtain pre-authorizations as necessary.
Schedule/confirm outpatient visits using Allscripts, retrieve notes from edocs, and prepare patient charts for outpatient visits to maintain organization.
Update program hot sheets, workflows and others on the divisional project website.
Evaluate information from after-hours callbacks and follow up with the patient, or provider as necessary.
Retrieve notes from hospital medical records by entering into individual hospital portal after the itinerary and face sheet have been received.
Review all electronic faxes and scans for completeness and determine next steps in the process.
Recommend quality improvements efforts to maintain efficient processes.
Perform related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.