Medical Records Clerk

Allegiance Mobile Health • Pflugerville, TX

3d • Remote

About The Position

This position is responsible for the daily processing and review of records requested in support of the Revenue Cycle department, performed in a fully remote work environment. As a Medical Records Clerk, you will be responsible for timely follow-up on requests, and communicating and working with the QAQR team, Compliance Officer, Billing Director, and/or Collections Manager through virtual channels. In this position, you will be responsible for compiling, processing, and maintaining record requests entirely through electronic systems and portals. This is a fully remote position.

Requirements

• Attention to detail.
• Knowledge of computers, office equipment, and standard medical records/document management software.
• Ability to maintain accurate electronic records and files in a fully digital, remote environment.
• Outstanding written and verbal communication skills, including professional phone and video etiquette.
• Continuous focus on quality with the ability to review, analyze, and interpret data.
• Experienced professional with outstanding time management skills.
• Demonstrated ability to work independently and stay self-motivated and productive without in-person supervision.
• Proficient with remote work technology (VPN, video conferencing, secure messaging, cloud-based document sharing).
• Basic awareness of cybersecurity best practices and data privacy requirements associated with handling PHI outside of a traditional office.
• Must maintain a dedicated, private, HIPAA-compliant home workspace free from unauthorized access to protected health information (PHI).
• Must have reliable high-speed internet service meeting minimum company-specified bandwidth requirements to support remote systems and video conferencing.
• Must use company-approved equipment and security measures, including VPN, multi-factor authentication, and encrypted storage/transmission of records data.
• Must be available and responsive during designated core business hours and able to attend scheduled virtual meetings with management and other departments.
• Must have a suitable, ergonomic home office setup, including a reliable workstation and a quiet environment conducive to phone and video communication.
• Works around standard home-office conditions, with repetitive use of a keyboard at a workstation for extended periods, and use of manual dexterity.
• Must be able to sit for extended periods while working at a computer, and communicate effectively via phone and video conferencing in a remote environment.
• High School Diploma required.
• Minimum 2 years of experience performing medical billing, medical coding, verification, medical records, or accounts receivable management.

Nice To Haves

• Intermediate knowledge of medical terminology and ambulance coding preferred.
• Associate Degree preferred.
• Demonstrated prior success working in a remote or telecommute position preferred.

Responsibilities

• Reviewing and logging all requests received electronically via ChartSwap, email, secure fax-to-email, website portal, and phone request.
• Reviewing the records in question, documenting findings, and forwarding to the QAQR department for review and approval prior to release.
• Preparing and calculating the cost of requested records and providing the invoice to the requestor through electronic billing/invoicing systems.
• Filing and maintaining patient medical records electronically in compliance with company policy and HIPAA regulations.
• Scanning, uploading, and notating medical record requests into the patient accounts system.
• Releasing medical records to authorized parties in accordance with HIPAA regulations, using secure electronic delivery methods.
• Responsible for incoming/outgoing phone and video calls in a courteous and professional manner, appropriately addressing requestor questions or concerns.
• Maintaining a secure, HIPAA-compliant remote workspace and using company-approved, encrypted systems for all handling of protected health information (PHI).
• Collaborating with the QAQR team, Compliance Officer, Billing Director, and Collections Manager using virtual meeting platforms and secure messaging tools.
• Adhering to company policies and procedures, including remote work, data security, and equipment use policies.
• Performing other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED