Medical Records Clerk

Albany ENT & Allergy Services P C•Albany, NY

2d•$18 - $21•Hybrid

About The Position

Albany ENT & Allergy Services is seeking a Medical Records Clerk who is a problem solver with excellent organization and customer service skills, capable of multi-tasking in a busy environment. The role is responsible for fulfilling all medical record requests in a timely fashion, ensuring they are recorded in the patient's chart, and collecting payments if appropriate. After training, there may be an opportunity for a hybrid work schedule.

Requirements

High school diploma or equivalent
Must be detail oriented and able to organize time and prioritize numerous duties within deadlines.
Requires the ability to deal with changes in schedule and occasional interruptions.
Excellent written and verbal communication skills required as well as interpersonal skills with patients, staff, and other healthcare professionals.

Nice To Haves

Administrative experience in a healthcare setting preferred
Experience with NextGen a plus

Responsibilities

Prepares and sends documents responsive to physician, patient, and attorney requests for medical records.
Answers the phone, documents record requests and ensures patient concerns are addressed by the correct member of the team.
Prepare and organize medical records to ensure they are complete and accurate prior to new patient appointments.
Responds to daily tasks from the providers requesting patient medical records and contacts outside offices to obtain these records.
Processes office notes for assigned provider(s).
Imports videostrobe reports and photos into the patient’s chart.
Assists with patient referrals, importing consult notes, and testing results.
Assists with IT Help Desk requests for patients and staff.
Provides excellent customer service, with a positive attitude and maintains good public relations.