Medical Records Clerk - ROI Specialist

Dent Neurologic Group LLP•Amherst, NY

22h•Onsite

About The Position

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. The Medical Records Clerk - ROI Specialist will be responsible for completing release of information requests, ensuring accuracy and adherence to established procedures and HIPAA guidelines. This role involves retrieving and scanning medical charts, validating requests, performing quality checks, and sorting/filing medical record information. The specialist will also handle telephone and email requests, assist with various audit and subpoena requests, and provide prompt communication regarding ROI status. Additionally, this position may involve assisting with training new staff and managing backlogs in direct messaging.

Requirements

Experience with medical records
Knowledge of HIPAA guidelines
Familiarity with authorizations for subpoenas
Ability to scan medical records accurately
Proficiency in sorting, filing, and collating medical record information
Strong communication skills for returning calls promptly
Ability to handle direct messaging tasks
Willingness to assist with training new staff

Nice To Haves

Experience with DATAVANT issues
Experience with Report Corrections and Transcription requests
Experience with Audit requests
Experience with Subpoena requests

Responsibilities

Completes release of information requests including retrieving patient’s medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
Date stamps all requests and highlights pertinent data to facilitate processing.
Validates requests and authorizations for release of medical information according to established procedures.
Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
Sorts, files, and collates a variety of medical record information such as primary physician records or referrals, diagnostic exam reports, laboratory and pathology reports, transcribed clinic notes, operative reports, and discharge summaries into medical records in appropriate sequence and in accordance with established medical record policies and procedures.
Answers telephone and takes verbal and e-mailed requests for medical records or information; sorts requests according to predetermined priorities and provides routine information of a general nature such as demographics, clinic dates, or record locations to authorized requestors.
Is familiar with rules and regulations of proper HIPAA guidelines and authorizations for subpoenas.
Assists with Report Corrections and Transcription requests
Assists with Audit requests
Assists with Subpoena requests
Assists with DATAVANT issues
Returns calls promptly to patients, attorney offices, audit requests from Payors, disability carrier, and/or record retrieval companies,etc. regarding ROI status/updates
Assists with Direct Messaging backlog when necessary
Assists with training new staff members upon request
Other duties as assigned and requested.